Ensuring the safety of your online operations is not simply a technical challenge – it also involves adopting good practices!
Fraudulent phone calls, emails and texts
Beware of phone calls, emails or texts that ask for your customer number, password or any other access code – do not give them! These calls are from fraudsters trying to get hold of your personal information so that they can access your Web Banking page.
Identify the threats
Here are a few examples of potential dangers:
Phishing is a fraudulent practice used by hackers to gather sensitive, personal and/or confidential information (bank account details, credit card numbers, your ID etc).
What usually happens is that you receive a phone call, email or text which seems to come from a company familiar to you, drawing your attention to a problem or asking you to update your personal details by clicking on a link. This link, however, redirects you to a pirate site.
The aim of pharming is to redirect a web search to a fake site. This type of attack exploits loopholes in online directories (DNS servers) by converting the name of a website into an IP address. By associating a fake IP address to a legitimate website, the user is redirected to a fake site which looks just like the legitimate site.
This allows hackers to redirect web-users to a fake site with the aim of gathering personal connection details (customer number, password and even the one-time password for your Token).
These attacks can be triggered by a virus which can alter network parameters by infecting a computer.
This is similar to phishing and aims to gather personal information. Vishing invites the victim to ring a telephone number (often a free number) by informing them that there is a problem at the bank.
The number given directs the victim to an interactive voice server.
This server, which often sounds like the voice servers used to manage online banking, asks the victim to enter their connection codes for Web Banking.
The term ‘vishing' is a corruption of ‘VoIP' (Voice over Internet Protocol) and ‘phishing'.
How can I protect myself?
You can protect your personal information by adopting a few good practices:
NEVER give your bank account details (customer number, credit card number etc) to anyone!
Install efficient anti-virus software on your computer and do not forget to update it regularly
Ask for a Token to secure your Web Banking operations
Check the address of your webpage. If it seems suspect or is not secure (http:// instead of https://) do not click it