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  • icone faq question What is 3D Secure?

    3D Secure ensures that your online payments are secure. It is designed to prevent online credit card fraud. Please note that 3D Secure is linked to the use of your Token.

  • icone faq question What credit cards can I use 3D Secure with?

    You can take advantage of 3D Secure technology with all BGL BNP Paribas credit cards.

  • icone faq question How do I activate 3D Secure?

    To activate 3D Secure, simply log on to Web Banking and activate this option for the desired card. To do this, you’ll need your Token.

  • icone faq question How is the 3D Secure code sent?

    When making a purchase, there are two ways to confirm your transaction. Either by using your Token, or by entering a one-time password; in this case, a code will be sent via SMS to your mobile.

  • icone faq question Do all e-commerce websites use 3D Secure?

    It’s up to the stores themselves to decide whether they want to offer this technology.

  • icone faq question What changes during online purchases?

    With 3D Secure, when making an online purchase you’ll be asked for a one-time password, valid solely for the current transaction. 3D Secure ensures that it is really you making the payment, helping prevent fraud.

  • icone faq question I haven’t received a one-time password on my mobile.

    Check the quality of your mobile reception.

    If you still haven’t received your SMS after several minutes, please start your payment/purchase transaction again.

    Please also check that the mobile number saved in your personal area on Web Banking is correct.

  • icone faq question I’ve received a one-time password on my mobile, but the system isn’t accepting it.

    If the system says that the transaction has been refused, check that you have correctly entered the code received. If the problem persists, please start your payment/purchase transaction again.

    If you don’t receive an error message, it is best to check whether the transaction actually went through before starting again.

  • icone faq question When do I need my Token?

    Your Token offers you a high level of security for your online transactions, no matter where you are or when you’re using it.

    Linked to your digital identity, the Token provides a one-time password. Using this code, your user ID and a password, you’re able to use online applications and perform completely secure transactions.

  • icone faq question How do I get a Token?

    The Token makes banking operations 100% secure.

    To get your free Token, call (+352) 42 42 – 2000, or head to your local branch.

    You can also order a Token using the Web Banking platform, under “LuxTrust certificates” > “Order a LuxTrust product”.

  • icone faq question I’ve forgotten my LuxTrust login details.

    Your LuxTrust login details can be found in the letter sent to you by LuxTrust when your certificate was first created.

    If you no longer have this letter, please contact your advisor at your branch.

  • icone faq question How do I renew my LuxTrust contract?

    LuxTrust allows you to renew your subscription and keep the same SSN (Subject Serial Number, a unique identification number), user ID and password.