Online security
Guaranteeing your security is a constant concern. In addition to the bank's internal security tools, we wish to raise your awareness of online fraud. Never divulge confidential information!
Wero Fraud Alert
Fraudulent SMS messages related to Wero are currently circulating.
Do not click on a link received by SMS to download or activate the app. Download Wero only from the official app stores.
If you are the target of such scam attempts, contact our Customer Service department on (+352) 42 42-2000, or (+352) 49 10 10 outside opening hours.
Be careful!
Be wary of:
- unsolicited phone calls
- e-mails inviting you to click on a link
- messages received on Messenger, WhatsApp, Signal or any other messaging app
Do not confuse a message validating an action taken by you (confirmation of a credit transfer by SMS, receipt of a PayPal code to validate a transaction) with an unsolicited message in which you are asked to follow a link, whereby the fraudster would steal your information and allow them to debit your bank account. These malicious actors pretend to be a company (bank, telephone operator, post office, online shop, etc.) in order to steal your LuxTrust information and bank details and initiate payments from your bank account. NEVER give your login details to a third party. BGL BNP Paribas will never ask you for confidential information by e-mail, SMS or telephone.
In case of doubt, please contact our Client Service on (+352) 42 42-2000.
Has your card been subject to fraud?
Block your card by calling (+352) 49 10 10
Your online security
Cybercrime: be on your guard
- Tips and tricks for protecting your online accounts and cards.
Have you been the victim of fraud?
- Card fraud?
- Problems with your LuxTrust login details?
- A suspicious payment?
For any doubt, contact us
A suspicious text message, e-mail, link or QR code? Is someone asking you for confidential information over the telephone? Make sure you check the source, identity and veracity of the request. Don't click on any dubious links, and end any unfamiliar conversations.
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