Where do I find my PIN? How can I order a new card? How do I activate my card for online shopping? How do I use Apple Pay? We answer all your questions.
Just received your new card? With your Web Banking app, you can activate your credit and debit cards easily without visiting an ATM or making a store purchase. (This feature is not yet available on the website.)
Your card is now activated and ready to use!
Forgot your PIN code? You can view it easily in your Web Banking app. It’s simple, instant, and secure!
LuxTrust authentication is required. The PIN code will be visible for 5 seconds. You can repeat this action as often as needed.
Note: You cannot change your PIN code via the app. To do so, visit a BGL BNP Paribas ATM.
To prevent fraud, you can temporarily lock your card and unlock it at any time from your Web Banking area.
This feature lets you temporarily lock your card without permanently blocking it. You can unlock it at any time.
From the app:
From the website:
When checking your card balances, you have access to all your card details.
From the app:
From the website:
The following information is available:
Generally, you won’t need to do anything at all. You should receive your new card three weeks before your current one is due to expire. If you don’t receive it, please contact our Client Service on (+352) 42 42 2000.
Your credit card limit is the maximum amount that you can spend or withdraw over a given period. To check this limit and see other important information, take the following steps in your Web Banking.
You can increase your credit card limit via the Web Banking. It takes effect immediately and lasts 30 days.
From the app:
From the website:
You can increase the limit up to twice the contractual limit (max €2,500) or reduce it to €100. You can make up to 5 changes before the card’s closing date.
Credit card statements summarize all transactions over a period. Access them via the Web Banking dashboard > ‘E-DOCUMENTS’. They are available in PDF format.
If a payment is refused, you may have reached your card limit. You can change your credit card limit in the Web Banking or call our Client Service on (+352) 42 42 2000.
If you notice a suspicious transaction on your card, first let Worldline Financial Services (Europe) S.A. know by calling (+352) 49 10 10, available seven days a week, so that they can block your bank card and prevent further fraudulent use.
You should then contact your adviser to let them know which transactions weren’t made by you.
Yes. Apple Pay uses Face ID, Touch ID, or passcode for each transaction. Your card number and personal info are not shared or stored on your device or Apple servers.
Only anonymized transaction data is stored. Apps using Apple Pay must provide a privacy policy.
You can order a debit or credit card easily in your Web Banking.
Then:
If replacing a card, select the old one. It remains active for 2 months after approval. You’ll receive a confirmation message and secure email. Only the identified user can order a card for themselves.
NB: only the person logged in the Web Banking can order a card. You cannot order a card for a joint holder or agent. They will have to log in to their own Web Banking area to order a card.
The e-commerce feature lets you freely activate and deactivate the option of using your card for online payments.
Choose to activate or deactivate as needed.
3D Secure is a security protocol designed to enhance the protection of online bank card payments. It adds an extra level of checks to transactions, to ensure that it really is the cardholder who is behind the purchase.
If your login details or smartphone are lost or stolen, call LuxTrust’s Client Service immediately on (+352) 24 550 550 to deactivate your current details; this service is available 24/7.
A LuxTrust employee will check your identity and e-mail you a security code to cancel access to your old device. You will be asked to reset your LuxTrust account on a new smartphone and choose a new PIN code.
It is entirely possible to withdraw cash abroad using your bank card. Some 52,000 ATMs in over 50 countries offer this exclusive service for BGL BNP Paribas cards.
When travelling abroad, make sure to withdraw cash at one of the Global Alliance or BNP Paribas Global Network partner bank ATMs.You will thus benefit from the same withdrawal terms as in Luxembourg.
For ATM withdrawals in Luxembourg and Europe, we suggest you to use your debit card to limit fees.
Fees for payments in foreign currencies are based on a daily exchange rate applied by Visa/Mastercard and a bank fee applied to non-euro transactions (between 0.4% and 1.25%).
Submit a claim and activate your cover with our partner, Europ Assistance: In an emergency, simply call the phone number on the back of your card.
Online: go to assur-lux.spb.eu to make a claim, obtain information or ask a question.
Email: Send an e-mail to gestionsinistres@europ-assistance.be (+352) 27 30 21 30
Mail : write a letter to SPB Assurance:
Cartes BGL BNP Paribas World Mastercard
CS 90 000
F-76095 Le Havre Cedex, France
Apple Pay is a free payment service that BGL BNP Paribas cardholders can use on Apple devices. This service is not compatible with Android devices.
You will receive a text message confirming that your card has been added to the Wallet and that Apple Pay is activated for this card.
NB: When a card expires, the replacement card is automatically added to Apple Wallet when activated. No further action is required.
To make online payments with Apple Pay, use Safari on your iPhone, iPad or Mac to visit compatible sites.
Apple Pay will complete your details automatically for next payments, and you will just need to confirm the transaction.
The first card you add to Apple Pay will be your default card. To change it:
On iPhone: open the Wallet app. Select the card you want to make the new default card and slide it to the top of the list.
On iPad: open “Settings” > “Wallet and Apple Pay”. Tap “Default card”. Select a new card.
On Apple Watch: open the Apple Watch app on your iPhone. Tap on the “My Watch” tab > “Wallet and Apple Pay” > “Default card”. Select a new card.
On MacBook Pro with Touch ID: open “System preferences” > “Wallet and Apple Pay”. Select a new card in the “Default card” menu.
With Apple Pay, you confirm every single purchase using Face ID, Touch ID or your access code. This stops others from using Apple Pay on your devices.
You can go to your Apple login page or use the “Find my iPhone” app to temporarily or permanently disable Apple Pay payments on this device. Your cards will be blocked or deleted from Apple Pay, even if the device is offline and not connected to a Wi-Fi or mobile data network.
You can also contact Worldline Financial Services (Europe) S.A. directly on (+352) 49 10 10 (open 24/7) to block or delete cards registered with Apple Pay.
Payconiq is a simple and secure way to pay with your smartphone by scanning a QR code. It makes purchases payments, bills settlements, or money transfers between individuals very easy. This service can only be activated from your Web Banking area on the website. It cannot be activated from the mobile app.
During activation, a code will be sent via SMS to the mobile number you provided. At the end of the process, you’ll be asked to set a PIN code, which will be used to validate transactions in the Payconiq app. You can also choose to enable biometric authentication (Touch ID/Face ID or fingerprint), so you won’t need to enter your Payconiq PIN code anymore.
Payconiq is very easy to use. The app allows you to make several types of payments:
Scan the QR code presented to you using the Payconiq app in order to pay. The app will display all the necessary payment details. Check them, and then confirm the payment. The service initiates a transfer from your bank account to the recipient’s account.
Using Payconiq is completely free!
Payconiq makes it easy to send and receive money between individuals. With the app, you can generate a QR code specifying the amount you want to receive. The other person can then scan the QR code and confirm the payment. The money will be automatically transferred from their account to yours.
As soon as your Payconiq payment is completed, a confirmation message will appear on your phone screen, and another confirmation will be sent to the merchant.
If something goes wrong, an error message will display, and the transaction will be canceled. You can always check your Payconiq payment history directly in the app or in your Web Banking.
How do I manage my investments?
How do I set up my investor profile? How do I place a stock market order? How do I view my securities portfolio?
Learn more >
How do I manage my accounts?
How do I check my account balance? How do I open an account online? Where can I find my bank transfer information? How do I make a transfer?
Learn more >
What are the banking products?
How do I open a current/savings account? How can I order a new card? Where do I go to request a personal loan or mortgage offer?
Learn more >