0 Résultat

One-off transfers

  • icone faq question
    How do I make a transfer?

    To make a credit transfer:

    From the Web Banking website

    1. Log on, then click on “Payment” in the menu on the left-hand side of the page. This will take you to the credit transfers section. 

    2. If you want to make a one-off credit transfer, click on “Make a transfer” in the top-left of the section. This will take you to the one-off credit transfers section.

    If you want to set up a standing order, see “Standing order” in these FAQs.

    3. Choose an account to debit (even if you only have one) by clicking on it. 

    4. Choose an account to credit. You can choose between:

    • One of your own accounts. Click on “My accounts”. Then select an account to credit from the list shown.
    • One of your saved beneficiaries. Click on “My beneficiaries”. Then select a beneficiary from the list shown.
    • A new beneficiary that has not yet been saved. Click on “Other account”.

    Enter the bank details of the account to credit:

    • Country;
    • Account details (select IBAN or RIB before entering the details);
    • The surname, first name, address, city and country of the beneficiary. 

    Please note that you can choose to save the beneficiary at this stage so that they appear in your list of beneficiaries in the future. To do so, just click on the “Save beneficiary” button. 

    5. Once you have set up a beneficiary for the credit transfer, click on “Next”. The “Amount, reference and end date” screen appears. 

    6. Add the amount. You can choose the currency of your credit transfer by clicking on the drop-down list of currencies.

    7. Use the calendar to pick the execution date of your credit transfer. Today is the default option. 

    8. Use the “Communication” field if you wish to add a comment. Please note that this comment will be visible in the transfer reference. 

    9. Tick the “Debit notice” box if you would like a debit notice to be generated. 

    10. Click on “Save this communication for this beneficiary” if you would like to save the message you have just written. The next time you make a credit transfer to this beneficiary, this message will be suggested by default. 

    11. Click on “Next”. Review the details of your credit transfer. If everything is correct, click on “Validate”. Otherwise, amend the details of the credit transfer by clicking on “Modify”.

    From the Web Banking app

    1. Log on, then click on “Payment” in the menu on the left-hand side of the page. This will take you to the credit transfers section.

    2. If you want to make a one-off transfer, click “Make a transfer” in the bottom left-hand corner. This will take you to the one-off credit transfers section.

    If you want to set up a standing order, please refer to the “Standing orders” section in these FAQs.

    3. Choose an account to debit (even if you only have one) by clicking on it.

    4. Choose an account to credit. You can choose between:

    • one of your accounts. Click on “My accounts”. Then select an account to credit from the list shown.
    • one of your saved beneficiaries. Click on “My beneficiaries”.
    • a new beneficiary whose details have not yet been saved. Click on “Other account”.

      Enter the bank details of the account to be debited:

    • Country;
    • Account details (select IBAN or RIB before entering the details);
    • Surname, first name, address, city and country of the beneficiary.

    5. Once you have set up a beneficiary for the credit transfer, click on “Next”. The “Amount, reference and end date” screen appears.
     
    6. Add the amount. You can choose the currency of your credit transfer by clicking on the drop-down list of currencies.

    7. Use the calendar to pick the execution date of your credit transfer. Today is the default option.

    8. Use the “Communication” field if you want to add a comment. This will be visible in the transfer reference.

    9. Tick the “Debit notice” box if you would like a debit notice to be generated.

    10. Save your beneficiary’s details by ticking the “Register beneficiary” box if you have not previously done so.

    11. Click on “Next”. Review the details of your credit transfer. If everything is correct, click on “Validate”. You can still edit the transfer criteria by pressing the back arrow in the top left-hand corner of your screen.
     
    12. Your credit transfer has been made and the message “Your bank transfer has been taken into account” will appear on the screen.
     

  • icone faq question
    How do I view one-off transfers I’ve already made?

    To view a list of completed one-off transfers:

    From the Web Banking website

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section. 

    2. You can see your three most recent transfers under “List of transfers”. 

    3. At the bottom of this module, you can also click on “All my transfers”. This will display your transfer history.

    From the Web Banking app

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section.

    2. A list of all of your one-off transfers will appear on the screen.

     

  • icone faq question
    What do transfer statuses “created”, “processed” and “cancelled” mean?

    Understanding the status of a credit transfer:

    - The status “created” means that the transfer has been successfully recorded. It hasn’t been processed by our system yet. At this point, you can still cancel the transfer (see “How do I cancel a transfer?”). 

    - “Processed” means the transfer has been processed by our system. It is therefore executed. You can no longer cancel the transfer. 

    - “Cancelled” refers to transfers that:

    • You cancelled;
    • Were rejected, as there were insufficient funds in your account.
  • icone faq question
    How do I cancel a transfer?

    From the Web Banking website

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section. 

    2. You can see your three most recent transfers under “List of transfers”. 

    3. At the bottom of this module, you can also click on “All my transfers”. This will display your transfer history. 

    4. Check the status of the transfer you want to cancel. You can find this on the right-hand side of the transfer line. If the transfer status says “created”, you can still cancel it. 

    5. Click on the bin icon next to the “created” label. This will take you to the transfer cancellation section. 

    6. If you’re sure you want to cancel your transfer, click “Yes”. The transfer cancellation request is confirmed.

    From the Web Banking app

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section and a list of your transfers will appear.

    2. Check the status of the transfer you want to cancel. You can find this on the right-hand side of the transfer line. If the transfer status says “created”, you can still cancel it.

    3. Click on the relevant transfer. Details of the transfer will appear on the screen.

    4. Click on “Cancel the transfer”.
     
    5. If you’re sure you want to cancel your transfer, click “Yes”. The transfer cancellation request is confirmed.
     

  • icone faq question
    Where can I find debit notices for past credit transfers?

    To find my debit notices:

    From the Web Banking website

    1. Log on and go to your dashboard. Click on “E-Documents: Statements, advices and contracts as PDF” under “My information” in the column on the right-hand side of the page. This will take you to the “Account statements and notices” module of the “E-Documents” section. 

    2. To find your debit notices more easily, you can filter your account statements by clicking on the title of the second column: “Types of documents”. This will open up a drop-down list. 

    3. Make sure that only “Debit notice” is selected from the drop-down menu. Only your debit notices will be displayed. 

    4. Click on the debit notice you want to view. It will open as a PDF.

    From the Web Banking app

    1. Log on and go to your dashboard. You will find an “eDocument” tab at the bottom of the dashboard. It contains a list of all of your electronic documents.
     
    2. To find your debit notices easily, filter your account statements by clicking on the filter icon on the top-right-hand side. A list of filters will appear.

    3. Click on “Type” and select “Transaction notice” from the drop-down menu. Only your debit notices will be displayed.

    4. Click on the debit notice you want to view. The menu on your device opens. You can download, send or print your debit notice.

     

  • icone faq question
    How do I find out how much the transfer fee is?

    The transfer fee will appear when you specify the amount and currency of the transfer.

    You can see the fee estimate if you choose the “Shared charges” or “Charges payable by me” option.

    If you click “View details of fees”, details of the fees payable by you and your beneficiary will be displayed.

  • icone faq question
    How do I print my debit notices?

    Here’s how to print your debit notices from the Web Banking website:

    1. Access your debit notices (see previous question). 

    2. Once you are on the screen with your list of debit notices, tick the debit notice(s) you would like to print. 

    3. Click on the printer icon in the top right of the screen. The debit notice will open as a PDF. 

    4. If you move your cursor to the bottom of the PDF, the PDF toolbox appears (black module). Click on the printer icon and follow the steps.

  • icone faq question
    How do I download my debit notices?

    Here’s how to print your debit notices in Web Banking website: 

    1. Access your debit notices (see previous question). 

    2. Once you are on the screen with your list of debit notices, select the debit notice(s) you would like to download. 

    3. Click on the download icon in the top right of the screen. The debit notice will open as a PDF. 

    4. If you move your cursor to the bottom of the PDF, the PDF toolbox appears (black module). Click on the save icon, and save the file.

Instant payments

  • icone faq question
    What is an instant payment?

    Instant Payment is a Web Banking and App option that lets you transfer money to someone in a matter of seconds. It’s equally possible to receive an instant payment in your BGL BNP Paribas account. The funds are visible and available immediately.

    This new service can be used by individuals and businesses alike.

     

  • icone faq question
    How do I make an instant payment?

    To make an instant credit transfer from the Web Banking website or app:

    1. Log on, then click on “Payment” in the menu on the left-hand side of the page. This will take you to the credit transfers section.
    2. If you want to make an instant payment, click on “Make a transfer” in the top left of the section. This will take you to the one-off credit transfers section.
    3. Choose an account to debit by clicking it.
    4. Choose or enter an account to credit.
    5. The instant payment option screen will open if:
    • the beneficiary account is not a BGL account;
    • you have logged in with LuxTrust mobile or Token scan;
    • the eligibility criteria are met.

    You will then be able to proceed with a standard credit transfer or instant payment, whichever you prefer. You will just have to follow the same steps as for a standard credit transfer. To do this, please refer to the “one-off credit transfer” section of the FAQ.

  • icone faq question
    How do I view an instant payment that I have made?

    As soon as the payment has been executed, you will be able to view it in a temporary display. After a few seconds, the display will become permanent and a debit notice will be available, if requested.

  • icone faq question
    How do I cancel an instant payment?

    Instant payments are executed within 10 seconds of the instruction being sent, and cannot be cancelled. They are irrevocable. The sender would have to contact the beneficiary to ask for the money to be returned.

  • icone faq question
    How much does an instant payment cost?

    An instant payment costs EUR 0.80 for BGL BNP Paribas retail clients.

Standing orders

  • icone faq question
    How do I set up a standing order?

    To create a standing order:

    From the Web Banking website

    1. Log on, then click on “Payment” in the menu on the left-hand side of the page. This will take you to the credit transfers section. 

    2. To make a standing order, click on “Make a standing order”. This will take you to the standing order section.

    3. Choose an account to debit (even if you only have one) by clicking on it. 

    4. Choose an account to credit. You can choose between:

    • One of your own accounts. Click on “My accounts”. Then select an account to credit from the list shown.
    • One of your saved beneficiaries. Click on “My beneficiaries”. Then select a beneficiary from the list shown.
    • A new beneficiary that has not yet been saved. Click on “Other account”.

    Enter the bank details of the account to credit:

    • Country;
    • Account details (select IBAN or RIB before entering the details);
    • The surname, first name, address, city and country of the beneficiary. 

    Please note that you can choose to save the beneficiary at this stage so that they appear in your list of beneficiaries in the future. To do so, just click on the “Save beneficiary” button. 

    5. Once you have set up a beneficiary for the credit transfer, click on “Next”. The “Amount, reference and end date” screen appears. 

    6. Add the amount. You can choose the currency of your credit transfer by clicking on the drop-down list of currencies. 

    7. Use the calendar to choose the first transfer date. Today is the default option. 

    8. Use the calendar to choose the last transfer date. 

    9. Set the frequency of your transfers by clicking on “Frequency”. 

    10. Use the “Communication” field if you wish to add a comment. Please note that this comment will be visible in the transfer reference. 

    11. Tick the “Debit notice” box if you would like a debit notice to be generated. 

    12. Click on “Next”. Review the details of your credit transfer. If everything is correct, click on “Validate”. Otherwise, amend the details of the credit transfer by clicking on “Modify”.

    From the Web Banking app

    1. Log on, then click on “Payment” in the menu on the left-hand side of the page. This will take you to the credit transfers section.

    2. To set up a standing order, click on “Set up a standing order”. This will take you to the standing order section.

    3. Choose an account to debit (even if you only have one) by clicking on it.
     
    4. Choose an account to credit. You can choose between:

    • One of your own accounts. Click on “My accounts”. Then select an account to credit from the list shown;
       
    • One of your saved beneficiaries. Click on “My beneficiaries”.
       
    • A new beneficiary whose details have not yet been saved. Click on “Other account”.

      Enter the bank details of the account to be debited:

    • Country;
    • Account details (select IBAN or RIB before entering the details);
    • The surname, first name, address, city and country of the beneficiary.

    5. Once you have set up a beneficiary for the credit transfer, click on “Next”. The “Amount, reference and end date” screen appears.
     
    6. Add the amount. You can choose the currency of your credit transfer by clicking on the drop-down list of currencies.

    7. Use the calendar to choose the first transfer date. Today is the default option.

    8. Use the calendar to choose the last transfer date.

    9. Set the frequency of your transfers by clicking on “Frequency”.

    10. Use the “Communication” field if you wish to add a comment. Please note that this comment will be visible in the transfer reference.

    11. Tick the “Debit notice” box if you would like a debit notice to be generated.

    12. You can save this beneficiary by ticking the “Register beneficiary” box.

    13. Click on “Next”. Review the details of your credit transfer. If everything is correct, click on “Validate”. You can still edit the transfer by clicking the arrow in the top left-hand corner of your screen.
     
    14. Your transfer has been made and the message “Your transfer is being processed” will appear on the screen.

     

  • icone faq question
    How do I view previous standing orders?

    To view the list of standing orders already carried out:

    From the Web Banking website

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section. 

    2. Under “List of transactions”, your three most recent one-time transfers are displayed by default. Select “standing orders”. The last three standing orders carried out are displayed. 

    3. At the bottom of this section, you can also click on “All my standing orders”. This displays a full list of your completed standing orders.

    From the Web Banking app

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section.

    2. A list of your one-off transfers will appear.
     
    3. Click on “Standing orders” in the menu above the list.

    4. A list of your standing orders will appear.

     

  • icone faq question
    How do I cancel a standing order?

    To cancel a standing order:

    From the Web Banking website

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section. 

    2. Under “List of transactions”, select “standing orders”. The last three standing orders carried out are displayed. 

    3. At the bottom, click on “All my standing orders”. This displays a full list of your completed standing orders.

    4. Click on the bin icon to the right of the standing order you wish to cancel. This will take you to the transfer cancellation section. 

    5. If you are sure you want to cancel your standing order, click “Yes”. The standing order cancellation request is confirmed.

    From the Web Banking app

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section. A list of your one-off transfers will appear.

    2. Click on “Standing orders” in the menu above the list. A list of your standing orders will appear.

    3. Click on the relevant transfer. Details of the transfer will appear.

    4. Click on “Cancel the standing order”.
     
    5. If you are sure you want to cancel your standing order, click “Yes”. The standing order cancellation request is confirmed.
     
    Please note that cancelling a standing order is only possible if the request has been made three days before the next transfer is due.

     

  • icone faq question
    How do I modify a standing order?

    To modify a standing order:

    From the Web Banking website

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section. 

    2. Under “List of transactions”, select “standing orders”. The last three standing orders carried out are displayed. 

    3. At the bottom, click on “All my standing orders”. This displays a full list of your completed standing orders. 

    4. Click on the pencil icon to the right of the standing order you want to modify. This will take you to the standing order modification module. 

    5. Modify the criteria of the standing order. Click on “Next”. 

    6. You’ll be asked to enter your secret code (the one you use to log on to Web Banking). Don’t forget to also have your Token ready. You’ll be asked to enter an OTP.

    From the Web Banking app

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section.

    2. A list of your one-off transfers will appear. Click on “Standing orders” in the menu above the list.

    3. A list of your standing orders will appear.

    4. Click on the relevant transfer. Details of the transfer will appear.

    5. Click on “Edit the standing order”.
     
    6. Modify the criteria of the standing order. Click on “Next”.

    7. You will be asked to enter your secret code (the one you use to log on to Web Banking). Don’t forget to also have your Token ready. You will be asked to enter an OTP.
     
    Please note that editing a standing order is only possible if the request has been made three days before the next transfer is due.

     

  • icone faq question
    Can I set up a standing order in another currency?

    Yes. Simply change the currency via the “Amount and communication” screen in your Web Banking app.

Direct debits

  • icone faq question
    Where can I view my existing direct debits?

    To check my existing direct debits on the Web Banking website:

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section. 

    2. Click on “Direct debits and authorised beneficiaries”. This will take you to the direct debit section.

  • icone faq question
    How do I cancel a direct debit?

    Under the SEPA Directive, you can no longer cancel a direct debit yourself. You’ll need to contact the beneficiary directly to cancel it.

    In the meantime, you can still suspend a direct debit on the Web Banking website: 

    1. Log on, then click on “Payment” in the menu on the left-hand side. This will take you to the payment section. 

    2. Click on “Direct debits and authorised beneficiaries”. This will take you to the direct debit section. 

    3. Click on the direct debit you want to block. This will take you to the direct debit blocking section. 

    4. Click on “Block direct debit”. Have your Token ready to confirm your request.

  • icone faq question
    How can I view my rejected direct debits?

    To view my rejected direct debits on the Web Banking website: 

    1. Log on, click “Payment” in the menu on the left-hand side, then click “Direct debits”. 

    2. Click on the direct debit in question. This takes to you to the direct debit details page. 

    3. At the bottom, click on the green “Transactions” button. This takes you to the transactions carried out under the direct debit. It has three tabs:

    • “Processed”: this relates to payments under this direct debit that have been executed;
    • “Pending”: this relates to future payments under this direct debit. Information is only visible when the beneficiary has sent it to the bank, i.e. between D-5 and D-1 from the debit date.
    • “Rejected”: this relates to payments under this direct debit that have been rejected. For example, due to insufficient funds.
  • icone faq question
    How do I view my pending direct debits?

    To view my upcoming direct debits on the Web Banking website:

    1. Log on, click “Payment” in the menu on the left-hand side, then click “Direct debits”. 

    2. Click on the direct debit in question. This takes to you to the direct debit details page. 

    3. At the bottom, click on the green “Transactions” button. This takes you to the transactions carried out under the direct debit. 

    4. Click on “Pending”. Your future payments under this direct debit will be displayed. Information is only visible when the beneficiary has sent it to the bank, i.e. between D-5 and D-1 from the debit date.

My bank card

  • icone faq question
    How do I activate my payment card using the Web Banking app?

    When one of your payment cards is nearing expiry, a new “Activate this card” card tab will appear on your dashboard.

    1. In your card summary, the name of your new card and the message “Activate” will appear at the top of the list.
     
    - If you have already received your new card in the post, click on “Activate”.
    - If not, wait before following the activation procedure. This will bring you to your new card balance.

    2. At the top of the screen you will see the message “This card has not been activated yet”. Click on the “Activate this card” button at the bottom of the screen. A new screen will open.
     
    3. Enter the last eight digits on your card in the box provided and click on “Activate my card”. A final screen will appear stating “Your card is now activated”.
     
    4. Click “OK” to return to the menu. You can now use your new card to make all kinds of purchases.

  • icone faq question
    How do I view my credit card balance from the Web Banking app?

    To view my credit card balance from the Web Banking app:

    There are two ways to view your card balance:

    1. Go to “Dashboard” on your Web Banking app. Your payment cards will appear under the account information.

    2. Click on one of your credit cards. Your card transactions will be displayed.
     
    To change card, simply swipe the card tab to the left of your screen.

    1. Log on, then click on “Accounts” in the menu on the left-hand side and then select the card summary. A list of your card payments will appear.
     
    2. Select the relevant credit card. Your card transactions will be displayed. You can change the account transaction period in the menu (top left) on your app. Transactions made in that period will appear on the screen.

    If you are using your V PAY debit card to make a payment, the transaction will appear in the list of account transactions on the following day (depending on the retailer).
     

  • icone faq question
    ow can I check my card’s details, such as expiry date, usage limit, etc.?

    For more detailed information about your card:

    From the Web Banking website

    •  From your payment card balance screen:

      Click on “Features” at the top right of your screen.
      This will bring up additional information about your card.

      You will have access to:

      - Your card’s expiry date
      - The usage limit as defined in your agreement
      - The temporary usage limit and its end date
      - The available balance of your card
      - The 3D Secure activation status

    From the Web Banking app

    • From your payment card balance screen:

      Click on “Management” at the top right of your screen and then on “Card details”.
      This will bring up additional information about your card.

      You will have access to:

      - Your card’s expiry date
      - The usage limit as defined in your agreement
      - The temporary usage limit and its end date
      - The available balance of your card
      - The 3D Secure activation status

  • icone faq question
    Is it normal that my payments aren’t shown immediately?

    Yes, that’s normal. It takes a certain amount of time for a transaction to be recognised by the bank. It all depends on the retailer.

My credit card limit

  • icone faq question
    How do I find my credit card limit?

    To see my credit card limit in Web Banking:

    From the Web Banking website

    1. Log on, then click on “Accounts” in the menu on the left-hand side of the page. This will take you to your account summary.

    2. Click the menu for the credit card you want to check. You’ll see the menu to the right of the credit card line. The menu symbol is made up of three dots lined up vertically. Click on these three dots. A drop-down list will appear.

    3. Click on “Features” in the drop-down menu. This will take you to the screen showing the information for your credit card. It includes your credit card limit.

    From the Web Banking app

    Log on, then click on “Accounts” in the menu on the left-hand side of the page. This will take you to your account summary.
     
    Click the menu for the credit card you want to check. You’ll see the menu to the right of the credit card line. A drop-down list will appear.
     
    Click on “Features” in the drop-down menu. This will take you to the screen showing the information for your credit card. It includes your credit card limit.

  • icone faq question
    How do I increase my credit card limit?

    To increase my credit card limit:

    From the Web Banking website

    1. Log on, then click on “Accounts” in the menu on the left-hand side of the page. This will take you to your account summary.

    2. Click the menu for the credit card you want to check. You’ll see the menu to the right of the credit card line. The menu symbol is made up of three dots lined up vertically. Click on these three dots. A drop-down list will appear.

    3. Click on “Increase the limit” in the drop-down menu. This will take you to the screen where you can change your credit card limit.

    4. Type your preferred new limit in the “Temporary limit” field (maximum €2,500 more than the limit set in the agreement).

    5. Click on “Validate” to confirm the new limit. This limit will be valid for one month.

    From the Web Banking app

    1. Log on, then click on “Accounts” in the menu on the left-hand side of the page. This will take you to your account summary.


    2. Click the menu for the credit card you want to check. You’ll see the menu to the right of the credit card line. A drop-down list will appear.


    3. Click on “Increase the limit” in the drop-down menu. This will take you to the screen where you can change your credit card limit.

    4. Type your preferred new limit in the “Temporary limit” field (maximum EUR 2,500 more than the limit set in the agreement).

    5. Click on “Validate” to confirm the new limit. This limit will be valid for one month.

    Your new credit card limit will apply as soon as it has been validated.

     

My credit card statement

  • icone faq question
    Where do I find my credit card statement?

    To find your credit card statements:

    From the Web Banking website

    1. Log on and go to your dashboard. On the right-hand column, click on “My information”, then select “E-Documents: Statements, notices and contracts as PDF”. This will take you to the “Account statements and notices” section of the “E-Documents” module.

    2. To find your credit card statements more easily, you can filter your account statements by clicking on the title of the second column: “Types of documents”. This will open up a drop-down list.

    3. Make sure that only “Credit card statements” is selected from the drop-down menu. You will only see your credit card statements.

    4. Click on the statement you want to view. It will open as a PDF.

    From the Web Banking app

    1. Log on and go to your dashboard. Click on “E-documents”. The list of all of your e-documents will appear.
     
    2. To find your credit card statements easily, you can filter your statements by clicking on the “filter” icon at the top right of your screen and then on “Type of documents”. A list will appear.

    3. Make sure that only “Credit card statements” is selected in the list. You will only see your credit card statements.

    4. Click on the statement you want to view. The menu on your device will open. You can then download your card statement and send it or print it.

E-commerce

  • icone faq question
    How does the e-commerce function work?

    The e-commerce function allows you to activate or deactivate your credit or Visa Debit cards for use to make purchases online. You can activate/deactivate this option at any time.

    By deactivating the e-commerce function, you will no longer be able to use your card to make purchases online. You will also be protected against internet fraud.

  • icone faq question
    How to activate/deactivate online payments using my credit or debit card?

    Online payments are activated by default for all credit and Visa Debit cards. You can deactivate them for these payment cards at any time via Web Banking.

    To activate/deactivate the e-commerce option for your Visa Debit/credit card:

    From the Web Banking website

    1. Click on “Comptes” in the menu on the left-hand side. This will take you to the summary of all of your bank accounts and credit cards.

    2. Click on the three little dots next to the card you wish to activate or deactivate. Then select “e-Commerce”. A new window will open. “Activer les paiements e-commerce” is selected by default.

    3. If you would like to deactivate this service, select “Désactiver les paiements e-commerce”. The “Valider” button will appear. Click on “Valider” to confirm the deactivation of online payments for the selected card.

    From the Web Banking app

    1. On your dashboard, you’ll have access to your card overview. To see the different cards, swipe left on the cards panel. Then select the card you wish to activate or deactivate.

    2. Click on “Gestion” in the dark green menu bar then on “Paiement E-Commerce”. The screen linked to this card will appear.

    3. To activate a card: Click on the “Activer” button. LuxTrust validation is required. Click on “Confirmer” to validate the activation. The confirmation screen will appear. Your card is now activated.

    4. To deactivate a card: Click on the “désactiver” button. Deactivation is instant and no validation is required.
     

Lock-unlock your payment card

  • icone faq question
    What is the difference between temporary locking/unlocking, and blocking my payment card?

    The locking/unlocking service can be used to deactivate/reactivate a payment card. It offers temporary reassurance, but is no substitute for blocking your bank card when necessary.

    If you have already locked the payment card, you can still ask for it to be blocked without unlocking it first.

  • icone faq question
    Are all my cards eligible for the card locking/unlocking feature?

    Your credit and debit cards (except V PAY) are eligible for the locking/unlocking feature.

  • icone faq question
    Is the card unlocked automatically after a certain time?

    No, the locking/unlocking feature is entirely under clients’ control, so the unlocking decision is theirs, and cards will not be unlocked automatically.

  • icone faq question
    What happens once my card is locked?

    The card is immediately unusable. However, this lock is temporary and reversible. You can unlock the card at any time.

  • icone faq question
    How do I lock or unlock my card temporarily but immediately?

    To lock or unlock my card temporarily:

    From the Web Banking website

    Go to “Accounts” and you’ll then have two options:

    1. Double click on the card to be locked/unlocked and click on the “Lock/unlock” button which appears in the top right.
    2. Click on the cog icon next to the card to be locked or unlocked and select “Lock/unlock”.

    From the Web Banking app

    1.    Go to “Accounts” and then select “Cards”.
    2.    Select the card to be locked in the list of cards then, in the dark green menu bar, under the “Management” button for the card, click on “Lock this card”.
    3.    Then click on “yes” and then on “Validate”.
    4.    The card is locked immediately and can no longer be used.
    5.    To unlock this card, you will have to follow the same procedure, but click on “Unlock” and validate the action with LuxTrust authentication.

  • icone faq question
    What should I do if I find a bank card that I’ve already locked?

    Go to your Web Banking account from your smartphone or a computer, and unlock your card in just a few clicks.

3D Secure

  • icone faq question
    What is 3D Secure?

    3D Secure ensures that your online payments are secure. It is designed to prevent online credit card fraud.

  • icone faq question
    Does my card have 3D Secure?

    You can benefit from 3D Secure technology with all BGL BNP Paribas credit cards.

  • icone faq question
    How do I activate 3D Secure on my credit cards?

    To activate 3D Secure on one of your cards, I must log in to Web Banking on a computer.

    From the Web Banking website

    1. Click on “Accounts” in the menu on the left-hand side of the page.
    This will take you to your account summary, which shows all of your bank accounts and credit cards.

    2. Click on the 3D Secure icon under credit cards. This will take you to the 3D Secure page.

    3. A new page will open and show all your credit cards.

    • If you see “3D Secure activated” it means that 3D Secure authentication is already enabled on the card. But you can click the “pencil” icon on the right of your screen to change the authentication method. The steps are the same as those to enable 3D Secure (see below).

    • If you see “Activate 3D Secure” in a green square, then 3D Secure authentication is not yet enabled and you can enable it on the card. Click “Activate 3D Secure”.

    4. Choose a personal message. It will be displayed when you pay for something using 3D Secure. The message means you can verify that this is a secure transaction.

    5. Beware! If it doesn’t appear or if you see a different message when making a 3D Secure transaction you’re probably the victim of an attempted fraud.

    6. Next, choose your 3D Secure mode(s).

    7. Click on “Validate”. You’ll need to have your LuxTrust certificate (Token or LuxTrust Mobile app) at hand to confirm the operation.

Lost or stolen card

  • icone faq question
    What do I do if my card is lost or stolen?

    If your card is stolen, call Worldline Financial Services (Europe) S.A. on (+352) 49 10 10 to report the theft and block the card. Lines are open 24 hours a day, 7 days a week.

Payconiq FAQ

What is Payconiq? How do I activate it? How do I use it? Are there any fees for using it?

Find all the answers to your questions in our “My Payconiq payments” FAQ!

Apple Pay FAQ

What is Apple Pay? How do I activate Apple Pay in the Web Banking app? How do I make online payments with Apple Pay?

Find all the answers to your questions in our “My Apple Pay payments” FAQ!

Any questions?

Our advisors are available on (+352) 42 42-2000, Monday to Friday from 8.00 am to 6.00 pm.