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Mastercard Elite: enter a world of exclusivity

Mastercard Elite opens the door to a range of premium products and services, including 24/7 concierge and extensive assistance and insurance services

Discover all of the benefits of BGL BNP Paribas’ Mastercard Elite.

Maximum protection in Luxembourg and abroad

Your Mastercard Elite offers you the most exclusive insurance and assistance services with capped repayments:

Here’s an overview of some of the services it includes:

  • rental vehicle insurance:

excess covered in case of an accident;

  • comprehensive winter sports assistance:

emergency assistance on the slopes;

equipment protection in case of theft or damage;

  • purchase cover:

24-month extended guarantee;

purchase insurance with extended coverage;

missed event insurance;

  • travel insurance:

extension of reimbursement limits in the event of cancellation, delay or lost baggage;

golf equipment protection, 

  • assistances home emergency:  

€1,000 cap for all urgent locksmithing,




A personal assistant available at any time

Your personal assistant is here to fulfil all of your personal or professional requirements wherever you are in the world, 24/7.

Some of the services offered include: 

  • booking plane tickets, hotels, rental cars, restaurants;
  • securing tickets to the theatre, opera, sports events, shows and concerts;
  • travel and medical advice (country-based information and risk assessments, vaccinations, visas, cultural events, protocol, etc.);
  • organising travel;
  • information on golf courses;
  • message service;
  • translation and interpreting;
  • booking meeting rooms;
  • gift and flower deliveries;
  • finding childcare;
  • personal assistance in case of theft or loss (keys, payment cards, ID, mobile phone).

In case of need, all you have to do is call the phone number on the back of your card.

See the following for information about the conditions of use, limits and insurance and assistance services:


Good to know: What’s the difference between insurance and assistance?

To benefit from the insurance linked to your card, the goods or services must have been paid for with the card itself.

To benefit from the assistance solutions offered with your card, simply being a card owner is enough to cover you and your family.

In practice

Master Card vous accompagne en vacances

Over the Christmas period, Susan decided to take a spontaneous five-day trip away. She sent the concierge service her list of interests, specific activities and requirements. In no time at all, concierge Charlotte was able to recommend a variety of original destinations.

Sunny skies and unforgettable family moments, what better way to spend a holiday!

Frequently asked questions about the Mastercard Elite:

  • icone faq question What is the added value of concierge services?

    Inspired by the concierge service offered in upmarket hotels, your concierge will share their address book to find you a rare object or a prestigious cru classé wine, or organise important meetings or unforgettable holidays. They’ll open the doors to a world of excellence, exclusivity, originality and luxury. All you have to do is ask!

  • icone faq question How do I view my Mastercard Elite statements online?

    Transactions made using your Mastercard Elite are displayed in the dedicated e-document space on the Web Banking platform, under “Credit card statement”.

  • icone faq question How do I submit an insurance or assistance claim for my Mastercard Elite?

    Submit a claim and activate your cover with our partner, Europ assistance:

    • In an emergency, simply call the phone number on the back of your card (+352) 27 30 21 33,
    • Go to to make a claim, obtain information or ask a question,
    • Send an email to  (+352) 27 30 21 30,
    • Write a letter to SPB Assurances:
      Cartes BGL BNP Paribas World Mastercard
      CS 90 000
      F-76095 Le Havre Cedex – France
  • icone faq question How do I activate my debit or credit card?

    To activate your credit or debit card you can either :

    1. To activate your credit or debit card you can either :

      • Make sure you have the payment card to hand.
      • Log in to the Web Banking app.
      • Select the card you want to activate and click the “Activate this card” button.
      • Follow the instructions and enter the last four digits of your card.
      • Click “Activate this card”.
      • Your card is now ready to be used!
    2. Make an in-store purchase or withdraw cash from an ATM. 

    You cannot use the contactless function for your first transaction, as the PIN is required.

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