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Mastercard Elite: enter a world of exclusivity

Mastercard Elite(2)opens the door to a range of premium products and services, including 24/7 concierge and extensive assistance and insurance services.

Discover all of the benefits of BGL BNP Paribas’ Mastercard Elite.

Maximum protection in Luxembourg and abroad

Your Mastercard Elite offers you the most exclusive insurance and assistance services with capped repayments :

Here’s an overview of some of the services it includes:

  • Rental vehicle insurance:
    • Excess covered in case of an accident.
  • Car, recreational vehicle, boat and passenger assistance:
    • Repair, towing, transport, repatriation and assistance for the driver and passengers in case of breakdown, accident or theft of the vehicle;
    • Use of a replacement vehicle
    • Transport, repatriation of a pleasure craft;
    • Trailer/caravan assistance.
  • Bicycle assistance:
    • Repair, towing, use of a replacement bicycle, assistance in case of theft or puncture.
  • Winter sports and mountains cover:
    • Coverage of mountain rescue costs;
    • Reimbursement of unused ski passes and lessons after injury;
    • Rented or personal ski equipment protection in case of theft or damage.
  • Travel insurance and assistance:  
    • Cash advance abroad;
    • Extension of reimbursement limits in the event of cancellation, delay or lost baggage;
    • Medical assistance;
    • Transport cancellation – reimbursement of additional costs incurred when a travel ticket is changed;
  • Pet assistance (dogs and cats) :
    • Medical assistance, repatriation and vet’s fees abroad.
  • Purchase protection:
    • 24-month extended guarantee;
    • Purchase insurance with extended coverage;
    • Missed event insurance
  • Concierge service.

A personal assistant available at any time

Your personal assistant is here to fulfil all of your personal or professional requirements wherever you are in the world, 24/7.

Some of the services offered include: 

  • booking plane tickets, hotels, rental cars, restaurants;
  • securing tickets to the theatre, opera, sports events, shows and concerts;
  • travel and medical advice (country-based information and risk assessments, vaccinations, visas, cultural events, protocol, etc.);
  • organising travel;
  • information on golf courses;
  • message service;
  • translation and interpreting;
  • booking meeting rooms;
  • gift and flower deliveries;
  • finding childcare;
  • personal assistance in case of theft or loss (keys, payment cards, ID, mobile phone).

In case of need, all you have to do is call the phone number on the back of your card.

Please take the time to read the terms and conditions of using our Mastercards, and the notices about insurance and assistance services.

See the following for information about the conditions of use, limits and insurance and assistance services:

If you require assistance, simply call the phone number on the back of your card.

Good to know: What’s the difference between insurance and assistance?

To benefit from the insurance linked to your card, the goods or services must have been paid for with the card itself.

To benefit from the assistance solutions offered with your card, simply being a card owner is enough to cover you and your family.

In practice

Master Card vous accompagne en vacances

Over the Christmas period, Susan decided to take a spontaneous five-day trip away. She sent the concierge service her list of interests, specific activities and requirements. In no time at all, concierge Charlotte was able to recommend a variety of original destinations.

Sunny skies and unforgettable family moments, what better way to spend a holiday!

Good to know

Our entire range of credit cards (Visa Classic, Mastercard Gold, Mastercard Platinum and Mastercard Elite) are now produced using PLA. PLA comes from non-food corn grown in a socially and environmentally responsible way, guaranteed by the ISCC Plus label.

These new cards will therefore contain 84% less PVC, making them more eco-friendly while ensuring they have the same features and same high level of security as before. The remaining 16% comprises the card’s chip, magnetic strip and protective films.

Discover our new PLA cards.

View your payment card PIN directly on the Web Banking app.

Have you forgotten a credit card PIN you don’t use very often?
No problem! You can now find it back directly in your Web Banking app.

Fast and secure: view your PIN to use your payment cards easily.

You can display it as many times as needed. For added convenience, you can change your PIN at our ATMs.

Compare our credit cards

Assistance during my trip abroad

For any questions or issues, our helpdesk is available seven days a week.

Mastercard Gold
(+352) 27 30 21 31
Mastercard Platinum
(+352) 27 30 21 30
Mastercard Elite
(+352) 27 30 21 33
Per e-mail: gestionsinistres@europ-assistance.be ou assur-lux.spb.eu
Compare the insurance and assistance available with your cards

Enjoy an exclusive experience !

Access airport lounges with your Mastercard Elite to enjoy an exclusive experience. Whether you’re travelling alone or with your family, Priority Pass™ opens the door to 1,300 airport lounges worldwide, offering you a calm, comfortable and well-connected space to relax or work. Your Mastercard Elite comes with an annual subscription to the Priority Pass™ programme and two free visits..

Open your Priority Pass™ account online Open your Priority Pass™ account online

Frequently asked questions about the Mastercard Elite:

  • icone faq question
    What is the added value of concierge services?

    Inspired by the concierge service offered in upmarket hotels, your concierge will share their address book to find you a rare object or a prestigious cru classé wine, or organise important meetings or unforgettable holidays. They’ll open the doors to a world of excellence, exclusivity, originality and luxury. All you have to do is ask!

  • icone faq question
    How do I view my Mastercard Elite statements online?

    Transactions made using your Mastercard Elite are displayed in the dedicated e-document space on the Web Banking platform, under “Credit card statement”.

  • icone faq question
    How do I submit an insurance or assistance claim for my Mastercard Elite?

    Submit a claim and activate your cover with our partner, Europ assistance:

    • In an emergency, simply call the phone number on the back of your card (+352) 27 30 21 33,
    • Go to assur-lux.spb.eu to make a claim, obtain information or ask a question,
    • Send an email to gestionsinistres@europ-assistance.be  (+352) 27 30 21 30,
    • Write a letter to SPB Assurances:
      Cartes BGL BNP Paribas World Mastercard
      CS 90 000
      F-76095 Le Havre Cedex – France
  • icone faq question
    How do I activate my debit or credit card?

    To activate your credit or debit card you can either :

    1. To activate your credit or debit card you can either :

      • Make sure you have the payment card to hand.
      • Log in to the Web Banking app.
      • Select the card you want to activate and click the “Activate this card” button.
      • Follow the instructions and enter the last four digits of your card.
      • Click “Activate this card”.
      • Your card is now ready to be used!
    2. Make an in-store purchase or withdraw cash from an ATM. 

    You cannot use the contactless function for your first transaction, as the PIN is required.

Documents to download ()

(1)Offer valid once per Mastercard (Gold, Priority, Platinum and Elite) card throughout the scheme.
(2)Offer subject to terms and conditions and approval of your application by the bank.