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Here are answers to some of your questions on using the Web Banking mobile app for iOS or Android.

From your tablet or smartphone.

Accounts

How can I open an account through the app? Where can I find my RIB/IBAN? How can I request digital bank documents?

Payment

How can I make a credit transfer through the app? Where can I find my debit notices? How do I use Apple Pay?

Payment cards

How can I activate my card using the app? How do I install 3D Secure? Where can I find my card statement?

Loans

How do I simulate a loan through the app? How can I apply for a loan? Where can I find my interest certificates?

Customisation

How can I set up personalised alerts through the app? How do I activate Express View? How does Genius work?

Investissements

How to place/cancel a stock market order? How to view my securities portfolio?  

Login

How do I change my PIN through my app? How can I use facial recognition or my fingerprints to log in? What should I do if I’m having technical difficulties?

Have a question?

Our advisors are available on (+352) 42 42-2000, Monday to Friday from 8.00 am to 6.00 pm.

Frequently asked

  • icone faq question
    How do I place a stock market order in my Web Banking app?

    To place a stock market order in your Web Banking app, go to the menu and click “Investir”.

    You can either:

    • Enter an ISIN code or the name of the security in the search bar;
    • click on “Sélection de fonds” at the bottom of the page to see the range of available securities.

    By entering part of the name, you will be shown search results sorted by product type (equity, fund, etc.).

    Next, to place a buy or sell order:

    1. Click on “Achat” / “A” or “Vente” / “V”. You will then be taken to the screen where you can place your buy or sell order, depending on your choice.
    2. Fill in the quantity and amount.
    3. Enter the order type.
    4.  Select the account to be debited and the securities deposit account.
    5. Click “Suivant”.
    6. Carefully read the “Déclaration d’adéquation” and “Coûts et Charges” documents found at the very bottom of the screen.
    7. Read through the disclaimers before ticking the relevant box.
    8. Once you’ve ticked both boxes, click “Valider”. Your order will be placed on the market as soon as possible.
  • icone faq question
    How do I cancel a stock market order in my Web Banking app?

    To cancel a stock market order:

    1. Click on “Investir” in the side bar.
    2. Click on “Order book”.
    3. Click on the line that corresponds to the order you wish to cancel.
    4. The order can be cancelled if it has not yet been transmitted to the market. In this case, the “Annuler l’ordre” button will appear. Click on it to cancel the order.
    5. A confirmation banner will appear. Click “Oui” to confirm your cancellation request.
  • icone faq question
    How do I view my securities portfolio in my Web Banking app?

    To view your securities portfolio, click on “Investir” in the menu, then on “‘Dépôts titres”.

    All of your securities are displayed and sorted by category:

    • equities;
    •  funds;
    • bonds;
    • other (structured products, etc.)
    The “Order book” tab displays:
    • orders pending;
    • completed orders;
    • orders cancelled within 2 days.

    Click on the line for the order you wish to view to see more details.
    Once the status of the order is “Terminé” or “Annulé”, you will be able to find it in the “Historique des ordres” tab for 30 days.

Find out more Web Banking App developments in the quarterly review of our user guide ()