How to open a new current or savings account from the Web Banking? 

 

Need to open a current or savings account? You can do it easily from your Web Banking area, via the mobile app or the website.

From the app:

  1. In the ‘Accounts’ menu, select ‘Current account’ or ‘Savings account’.
  2. Tap ‘Subscribe’ and choose the currency for the new account.
  3. Tap ‘Confirm’ and authenticate with your LuxTrust device.

You can also initiate a first transfer, which will be processed as soon as the account is opened.

 

From the website:

  1. In the ‘Accounts’ menu, under your current or savings accounts, click ‘Open a new account’ or ‘Open a new savings account’.
  2. Fill in the subscription form, click ‘Confirm’, and authenticate with your LuxTrust Mobile on your smartphone.

  

How do I check my account balances? 

You can check your balances from your Web Banking area, via the mobile app or the website, in the ‘Accounts’ menu.

  • On the app, use the dark green bar at the top to choose the information you want to view.
  • On the website, select the account or card to view recent transactions.

You’ll find information related to: 

  • your current accounts;
  •  your payment cards;
  • your loans;
  • your savings accounts;
  • your insurance;
  • your securities accounts.

Transfers

  • What are the conditions to make an instant payment?

    An instant payment allows you to send money quickly. Once validated, the amount is credited to the recipient’s account within seconds and cannot be canceled. You can make an instant payment between your own accounts, to another BGL BNP Paribas customer, or to an external account if the following conditions are met:

    1. The recipient’s bank must support the “instant payment” service.
    2. The transfer amount must be less than €15,000.
       

    When validating the transfer, you can choose between an instant or a standard transfer.

  • How much does an instant payment cost?

    Instant transfers are charged the same as SEPA electronic transfers.

    • If you have a personal banking package (Young People, Essentiel, Comfort, Exclusive),  instant payments are free.
    • If you have a professional package (Essentiel Association, Essentiel Professionnel, Essentiel Professions Libérales, Essentiel Entrepreneur) you pay €0.75 for each transfer (instant or not) beyond the free quota included in your offer.

      Example: If your offer includes 25 SEPA transfers per month, you’ll pay €0.75 starting from the 26th transfer.
    • If you have a current account outside of these offers, you get one free SEPA transfer (instant or not) per month. Beyond that, each transfer costs €0.75.
  • How do I set up a standing order?

    A standing order allows you to transfer a fixed amount on a regular basis. You can set it up via the Web Banking app or the website.

    From the app:

    1. Go to the ‘Transfers’ menu and tap ‘Make a transfer’.
    2. Select the account to be debited (automatically selected if you only have one).
       

    From the website:

    1. In the ‘Payments’ menu, click ‘Standing order’ then ‘Make a transfer’.
    2. Or from the dashboard, click ‘Make a transfer’.
       

    Then:

    1. Select the account to credit:
      - ‘My Accounts’ for internal transfers.
      - ‘My Beneficiaries’ for saved recipients.
      - ‘Other account’ for a new recipient.

    2. Confirm recipient details and tap ‘Next’.
    3. Choose the amount and currency.
    4. Set the frequency (monthly, quarterly, etc.) and start/end dates.
    5. You can add a reference but it is optional
    6. Review and tap ‘Confirm’.
       

    LuxTrust Mobile authentication may be required. 

  • How do I make a one-time transfer?

    You can make a one-time transfer anytime via the app or website.

    1. From the app: go to the ‘Transfers’ menu.

      From the website
      : go to ‘Payments’ > ‘Transfer’ or click ‘Make a transfer’ from the dashboard.

    2. Select the account to debit.

    3. Select the account to credit:
      - ‘My Accounts’
      - ‘My Beneficiaries’
      - ‘Other account’ (enter bank details)

    4. Confirm recipient details and tap ‘Next’.
    5. Choose amount, currency, and date (default is immediate You can add a reference but it is optional.
    6. Review and tap ‘Confirm’. 
       

    LuxTrust Mobile authentication may be required.

  • How do I view my transfers and standing orders?

    You can view your transfers and standing orders via the app or the website.

    From the app:

    1. In the ‘Transfers’ menu, view your one-time transfers.
    2. Tap ‘Standing order’ to view recurring ones.
       

    From the website:

    1. In the ‘Payments’ menu, select ‘Transfers’ or ‘Standing orders’.
    2. Click ‘All my transfers’ to view older ones.
       

    Statuses:

    • ‘Created’: pending
    • ‘Processed’: completed
    • ‘IP-processed’: instant and irreversible
    • ‘Canceled’: no debit occurred

    For standing orders, you’ll see execution dates, credited accounts, and amounts.

  • How do I modify or cancel a standing order?

    You can modify or cancel a standing order via the app (‘Transfers’ menu) or the website (‘Payments’ menu):

    1. Select ‘Standing order’ to view your list.
    2. Choose the one to modify or cancel.

    To modify: tap ‘Edit standing order’, make changes, and confirm.
    To cancel: tap ‘Cancel standing order’ and confirm with ‘Yes’.

  • How do I save, manage, or delete transfer beneficiaries? (Website only)

    Only available on the website:

    1. In the ‘Payments’ menu, go to ‘My Beneficiaries’.
    2. Click ‘Add’ to register a new one.
    3. Click ‘All’ to view the full list.
    4. Select a beneficiary to view, edit, or delete.
       

    Good to know: don’t forget to click ‘Save changes’ after editing.

  • How do I manage direct debits? (Website only)

    Only available on website:

    1. In the ‘Payments’ menu, select ‘Direct debits'.
    2. View the list of your mandates.
    3. Click a line to view or manage it.
       

    You can :

    • view transaction details,
    • block the mandate (requires LuxTrust Mobile authentication).

    Blocking only suspends the debit; cancellation must be initiated by the creditor.

How do I get my bank account details ?

 

You can easily find your bank account identification details  in the ‘ACCOUNTS’ section. 

  1. Select the account.
  2. On the app, scroll the green menu bar to see all accounts with bank account statements.
  3. Tap ‘IBAN/BBAN’ to view account details.

E-documents

  • How can I view my account statements and other documents?

    You can easily view your account statements, card statements, interest certificates and other documents in the Web Banking area, via the mobile app or the website

    1. Open the menu and go to ‘ACCOUNTS’, select the account that you wish to view.
    2. Tap ‘E-Documents’.
    3. Choose the document that you wish to read, download or print.
       

    You can also change the date or use filters to find documents from previous years. 

  • How do I generate a debit notice for a completed transfer?

    A debit notice confirms that money has been withdrawn.
    To generate one, check the “Debit notice” box when entering the transfer amount.

  • How can I download a debit notice?

    You can easily find and download your debit notices in the Web Banking area, via the mobile app or the website.

    1. Select ‘E-document’ in your dashboard. It contains a list of all of your electronic documents.
    2. To find your debit notices easily, filter your account statements with the filter icon on the top-right-hand side.
    3. Choose ‘Type’ and select Transaction notice from the drop-down menu. Only your debit notices will be displayed.
    4. Select the debit notice you want to view. The menu on your device opens. You can download, send or print your debit notice.
       
  • How do I activate the “Paperless” feature?

    You can choose to stop receiving printed documents by post at any time. 

    1. Select ‘Paperless’ in the dashboard.
    2. You will see which E-documents are already available.
    3. Tap the ‘Go paperless’ button.
    4. Select the account or accounts for which you no longer want to receive paper documents, then ‘Validate’


    The Paperless tab will then be renamed ‘E-documents'. Tap this tab to view digital versions of your documents.

Account management 

  • How can I view account or card movements?

    It’s possible to view account or card movements by following a few easy steps in the Web Banking area, via the mobile app or the website

    In the ‘Accounts’ menu, select the account or card (e.g., Optiflex Account).

Account Aggregation

  • How do I link accounts from other banks in my Web Banking app?

    Only available in the mobile app:

    Step 1: activate account aggregation

    1. In the ‘Settings’ menu, select ‘Account Aggregation’.
    2. Enable the option and accept the terms.
    3. Tap ‘Discover’ for more info.
       

    Step 2: add banks

    1. Choose banks or search for one.
    2. Log in to each bank via the redirected page.
    3. Select accounts and tap ‘Confirm’.
       

    Authentication is required every 90 days to maintain the account aggregation feature enabled.

Activate the Express View!

The Express View lets you quickly check the last 3 actions on your accounts and card balances without logging in. To activate the express view:

  1. In the ‘Settings’ menu, select ‘Express View’ and enable it.
  2. A preview page appears. Tap ‘Edit’ (top right) to configure.

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Do you have any other questions about the Web Banking area? 

PAYMENTS

How do I manage my payment cards?

How can I view my card balances? How do I pay online? How do I use Apple Pay?

 

 

Learn more >

INVESTMENTS

How do I manage my investments?

How do I set up my investor profile? How do I place a stock market order? How do I view my securities portfolio?


 

Learn more >

PRODUCTS

What are the banking products?

How do I open a current/savings account? How can I order a new card? Where do I go to request a personal loan or mortgage offer?
 

Learn more >