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Credit card orders are now available in your personal Web Banking area. Quick, easy and secure!

Mastercard Platinum: much more than a payment method

With Mastercard Platinum from BGL BNP Paribas Luxembourg(2), you benefit from all of the services offered by Mastercard Gold, such as online and in-store payments all over the world, cash withdrawals, deferred debit, insurance and assistance.

This premium card comes with plenty of other benefits too. These include extensive insurance and assistance services such as breakdown assistance, collision damage waiver) as well as commission-free foreign exchange.

Extensive insurance coverage in Luxembourg and abroad

In addition to the many benefits of Mastercard Gold, the Mastercard Platinum card offers you higher card limits and a range of additional guarantees. Here’s an overview of some of the services it includes:

  • Rental vehicle insurance:
    • Excess covered in case of an accident;
  • Vehicle and passenger assistance;
    • Repair, towing, transport, repatriation and assistance for the driver and passengers in case of breakdown, accident or theft of the vehicle.
  • Winter sports and mountains cover:
    • Coverage of mountain rescue costs;
    • Reimbursement of unused ski passes and lessons after injury;
    • Rented or personal ski equipment protection in case of theft or damage.
  • Travel insurance and assistance:
    • Cash advance abroad;
    • extension of reimbursement limits in the event of cancellation delay or lost baggage;
    •  Medical assistance;
    • Transport cancellation – reimbursement of additional costs incurred when a travel ticket is changed.
  • Purchase protection:
    • 24-month extended guarantee;
    • purchase insurance with extended coverage;
    • missed event insurance.

Please take the time to read the Mastercard Gold terms and conditions of use, and the notices about insurance and assistance:

If you require assistance, simply call the phone number on the back of your card.

In practice

homme-au-volant PCC

For Tom, Mastercard Platinum is the ideal companion for his carefree foreign holiday. His rental car excess is covered, his equipment is protected and the assistance option offers all the guarantees for a memorable trip.

Good to know

Our entire range of credit cards (Visa Classic, Mastercard Gold, Mastercard Platinum and Mastercard Elite) are now produced using PLA. PLA comes from non-food corn grown in a socially and environmentally responsible way, guaranteed by the ISCC Plus label.

These new cards will therefore contain 84% less PVC, making them more eco-friendly while ensuring they have the same features and same high level of security as before. The remaining 16% comprises the card’s chip, magnetic strip and protective films.

Discover our new PLA cards.

Contactless payments: easy, fast and secure

Pay in next to no time! All BGL BNP Paribas credit and debit cards now offer contactless payments.

This technology enables cardholders to make purchases without having to insert the card into the machine.

In Luxembourg, you can use your contactless bank card for any amount. For purchases of less than EUR 50, no PIN code is required (up to a maximum total amount of EUR 100). For larger transactions, you’ll need to enter your usual PIN code.

View your payment card PIN directly on the Web Banking app.

Have you forgotten a credit card PIN you don’t use very often?
No problem! You can now find it back directly in your Web Banking app.

Fast and secure: view your PIN to use your payment cards easily.

You can display it as many times as needed. For added convenience, you can change your PIN at our ATMs.

Compare our credit cards

Assistance during my trip abroad

For any questions or issues, our helpdesk is available seven days a week.

Mastercard Gold
(+352) 27 30 21 31
Mastercard Platinum
(+352) 27 30 21 30
Mastercard Elite
(+352) 27 30 21 33
Per e-mail: gestionsinistres@europ-assistance.be ou assur-lux.spb.eu
Compare the insurance and assistance available with your cards

Enjoy an exclusive experience !

Access airport lounges with your Mastercard Platinum to enjoy an exclusive experience. Whether you’re travelling alone or with your family, Priority Pass™ opens the door to 1,300 airport lounges worldwide, offering you a calm, comfortable and well-connected space to relax or work. Your Mastercard Platinum comes with an annual subscription to the Priority Pass programme.

Open your Priority Pass™ account online Open your Priority Pass™ account online

Frequently asked questions

  • icone faq question
    What’s the limit of my Mastercard Platinum? How can I increase or decrease it?

    The default Mastercard Platinum limit is €7,500 per month for withdrawals and in-store payments.

    To instantly increase your card limit temporary, simply log on to online banking. To permanently increase or reduce your card limit, call your advisor in order to set the permanent limits that suit your needs and personal situation.

  • icone faq question
    How do I view my Mastercard Platinum statements online?

    Transactions made using your Mastercard Platinum are displayed in the dedicated e-document space on online banking, under “Credit card statement”.

  • icone faq question
    How do I submit an insurance or assistance claim for my Mastercard Platinum?

    To submit a claim and activate your cover with our partner, Europ assistance:

    • In an emergency, simply call the phone number on the back of your card
    • Go to assur-lux.spb.eu to make a claim, obtain information or ask a question
    • Send an email to gestionsinistres@europ-assistance.be,
    • Write a letter to SPB Assurances:

      Cartes BGL BNP Paribas World Mastercard
      CS 90 000
      F-76095 Le Havre Cedex, France
  • icone faq question
    How do I activate my debit or credit card?

    To activate your credit or debit card you can either :

    1. To activate your credit or debit card you can either :

      • Make sure you have the payment card to hand.
      • Log in to the Web Banking app.
      • Select the card you want to activate and click the “Activate this card” button.
      • Follow the instructions and enter the last four digits of your card.
      • Click “Activate this card”.
      • Your card is now ready to be used!
    2. Make an in-store purchase or withdraw cash from an ATM. 

    You cannot use the contactless function for your first transaction, as the PIN is required.

Documents to download ()

(1)Offer valid once per Mastercard (Gold, Priority, Platinum and Elite) card throughout the scheme.
(2)Offer subject to terms and conditions and approval of your application by the bank.