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  • icone faq question
    What is a transfer?

    Bank transfers allow you to send amounts directly from one account to another, without having to use a payment method (bank card, cheque, etc.).

  • icone faq question
    What is a direct debit?

    A direct debit is an arrangement under which a third party is authorised to instruct a bank to transfer a cash sum out of a bank account, or pay money into it. The bank will execute the transaction on the date agreed between the client and the third party. The direct debit amount can vary.

    When salary payments are made by direct debit, employers are instructed to transfer the employee’s salary to their bank account. Direct debits can also be used to authorise automatic payment of water or electricity bills.

  • icone faq question
    What’s the difference between a one-off transfer and a standing order?

    A one-off transfer is one that is only made once for a specific transaction. Standing orders are automatic and repeated transfers in the same amount, on the same date and to the same beneficiary each week, month or year.

  • icone faq question
    What is the transaction date?

    The transaction date is the date on which a debit or credit transaction is carried out on the bank account.

  • icone faq question
    What is an IBAN?

    The International Bank Account Number (IBAN) is an international standard ensuring the uniform structure of account numbers. Its goal is to make transfers in Europe faster and more secure.

    This bank account number structure has been set up for cross-border transfers between several European countries. Every bank account number in Europe has an IBAN equivalent.

  • icone faq question
    What is the BIC?

    The BIC or Bank Identifier Code is an international identification code for your bank (also called a SWIFT code) to be stated during your cross-border transfers. For example, the BIC for BGL BNP Paribas is BGLLLULL.

  • icone faq question
    How do I find my bank account details (“RIB”)?

    To find a slip containing all of your bank account details (known as a “RIB” in French), log on to Web Banking.

    Head to “Accounts” and click on the menu of the account you need the details of.

  • icone faq question
    How do I make a transfer?

    To make a transfer, log on to Web Banking. Under “Payment”, simply click on the icon of the same name.

  • icone faq question
    How do I view my list of beneficiaries and add a new one?

    You can view your list of beneficiaries on Web Banking under “Payment”. It’s also possible to add new ones. To do this, you’ll need your Token.

  • icone faq question
    How can I view and change a standing order?

    You can set up, change and cancel a standing order on the Web Banking platform. You’ll find a list of your standing orders under “Payment”.

    Click on “Permanent” in the “List of transfers” section.

  • icone faq question
    How can I cancel a direct debit?

    Since the replacement of domestic direct debits with European direct debits under the SEPA directive, mandate management is no longer carried out at the bank, but rather by the creditor.

    To permanently cancel a direct debit, you must therefore contact the creditor.

    However, it is possible to block a direct debit. Open the list of direct debits on Web Banking, under “Payment”. Then, click on the direct debit you want to block. Click on “Block direct debit”.