Menu Close
The bank for a changing world
0 Résultat

  • icone faq question How do I know if I have a contactless card?

    You’ll see the symbol on the front of your card if it’s a contactless card.

  • icone faq question Where can I use my contactless card?

    You can use your contactless card in any store displaying the logo. Most of the time, you’ll find this logo in shop windows or at the point of sale. When paying, this logo is also displayed on the payment terminal.

    You can choose how you want to pay: “contact” payment (by inserting your card into the payment terminal and entering your PIN), or “contactless” payment (with or without your PIN to authorise the payment amount displayed).

    Contactless payments without entering your PIN are limited to EUR 25 per transaction, and up to EUR 100 per day. For payments of over EUR 25 or over your daily limit, you’ll need to enter your PIN.

  • icone faq question Can I take money out at an automatic teller machine (ATM) using my contactless card?

    It is possible to take money out at an ATM using a contactless card. However, you’ll need to enter your card’s PIN to do so.

  • icone faq question Can I use my contactless card abroad?

    Yes, contactless standards are international. You can therefore use your contactless card abroad under the same conditions as in Luxembourg. However, contactless card limits may vary depending on the country. Before heading abroad, please check with your bank about your card’s terms of use.

  • icone faq question Can I make contactless payments by accident or be charged more than once if I leave my card on the payment terminal for too long?

    No, it’s impossible to make a contactless payment without wanting to: you initiate payment by placing your card at least 3–4 cm from the payment terminal. Your contactless card can’t be activated from further away. What’s more, all contactless transactions generate receipts.

    As soon as the contactless payment has been validated, the connection between your card and the payment terminal is automatically interrupted. It’s therefore impossible to pay multiple times by leaving your card on the payment terminal for too long.

  • icone faq question If my card is lost or stolen, can fraudsters make contactless payments without needing my PIN?

    Yes. To avoid this, first contact SIX Payment Services on (+352) 49 10 10 (24/7) to block your card. You’re protected as soon as your card is blocked.

    Furthermore, contactless payments without a PIN are limited to EUR 25 per transaction, and up to EUR 100 per day. A PIN is required for payments of over EUR 25. If you’re a victim of fraud, you’ll be protected by the same guarantees as your current card.