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What is phishing?

Phishing is a type of fraud. An example of phishing is when scammers send you an e-mail or text message containing a link to a fake Web Banking website.
If you use your login details on the scammers’ website, they will have access to your bank account. 

Good habits

  • Never give out your bank details

Neither your bank nor any other trustworthy company will ever ask you to disclose your bank details (client number, secret code, LuxTrust code, credit card number, etc.) by telephone, e-mail or text message.

  • Always be vigilant about your Web Banking login details.

You should only log into Web Banking yourself and enter your details on your own initiative.
Always type the Web Banking address into your browser yourself or save it to your bookmarks. Always open the Web Banking app yourself.

  • If in doubt, get out!

Have you received a strange message? Are you unsure who sent it? Don’t follow up on it and don’t click on any links. Delete it! 

How to spot attempted fraud

Fake Web Banking websites look almost identical to the real thing, and messages from fraudsters are often credible and alarming.

The tell-tale sign:

  • If you receive a message containing a link that asks you to enter your bank details, it’s a scam!
  • Don’t be fooled by the content of the message: no bank will threaten to cut off access to your accounts or not renew your credit cards if you don’t enter your details. 
  • Be vigilant if you don’t know who sent the message or text. Scammers use names that are similar to that of your bank. 

What to do if you have been the victim of fraud

  • If you have made a dubious payment online, immediately block your card by calling (+352) 49 10 10 (24 hours a day)
  • If you have been the victim of fraud on Web Banking, call the Client Service as soon as possible (+352) 42 42 - 2000 from Monday to Friday from 8 am to 6 pm or write to info@bgl.lu