Essential Pack: the package that supports you every day
The solution for your routine banking operations. A Visa Debit card for all your payments and withdrawals, and a current account in euro for day-to-day spending.
Welcome ING!
BGL BNP Paribas is proud to announce the signature of a referral agreement to support ING Luxembourg’s customers.
Dear ING customers,
You will have received, or will be receiving, a letter or e-mail from ING announcing the closure of your ING account.
To offer you the best possible support in the light of this development, BGL BNP Paribas is making you a special offer so that you can change banks easily.
Upon receipt of the letter or e-mail, you can open your new BGL BNP Paribas account online at bgl.lu or by visiting a branch, and take advantage of the offers being made just for you:
An exclusive deal
An exclusive deal with up to €244 of benefits(1):
- the banking pack of your choice, free for 12 months;
- €100 paid in to your new account if you use it to receive your salary.
HOW DO YOU OPEN AN ACCOUNT?
You have two options :
Apply online
Online
- Open your account by clicking here;
- Enter your details and choose a pack;
- Upload all the necessary documents as well as the letter received from ING;
- At the end of the summary, sign the documents electronically with Luxtrust.
Open an account
At one of our dedicated branches
- 8 of our branches are ready to help: Kirchberg, Gare, Cloche d’Or, Esch Centre, Dudelange, Differdange, Ettelbruck and Strassen;
- To help us prepare, book an appointment by calling us on the dedicated number (+352) 42 42-9090 or e-mailing welcome.ing@bgl.lu.
Already a client?
Contact us directly by calling us on the dedicated number (+352) 42 42-9090 or e-mailing welcome.ing@bgl.lu
Our advisers are available
Monday to Friday 8:30 a.m. to 6:00 p.m.
+352 42 42 - 90 90
welcome.ing@bgl.lu
OUR SOLUTIONS FOR ALL YOUR NEEDS
Essential Pack
Comfort Pack
Comfort Pack: the attractive, all-inclusive banking package
The affordable package offering a simple, secure way to manage your accounts. Get credit card insurance as part of the Comfort Pack, along with many other advantages.
Exclusive Pack
Exclusive Pack: your gateway to a premium account
A high-end banking experience aimed at our most discerning clients. Elite international cards with premium advantages and optimal coverage.
FaciliSwitch : don’t worry, we take care of everything
Once your account is open, use Faciliswitch to move all your payments across. Take advantage of this service from BGL BNP Paribas to transfer your salary and payments. Let BGL BNP Paribas deal with ING and benefit from:
- Peace of mind: we’ll process the recurrent payment transactions on your account (salary, invoices, etc.);
- Save time: don’t waste any more time on administrative tasks;
- Security: your bank details are transferred securely;
- No cost: FaciliSwitch is free!
Open Web Banking on your computer, click on the Faciliswitch card on the right-hand side, and complete the form.
THE ADVANTAGES
A trusted partner for all your needs
Access a comprehensive range of banking, savings, investment, borrowing and insurance solutions designed to support you with your plans and help you through the energy transition.
Personalised solutions
Receive tailored support from our experts, using effective digital solutions to simplify and optimise the day-to-day management of your finances.
Always by your side with Web Banking
- View all your accounts at a glance – 24 hours a day, seven days a week.
- Make instant and scheduled transfers(2);
- Use Apple Pay & Payconiq;
- The Genius virtual assistant helps you every day;
- Manage your cards yourself: adjust your card limit, lock or unlock your card and manage your PIN;
- Account aggregation gives you an overview of all your accounts;
- Access savings and investment products;
- Keep in touch with your adviser via secure messaging;
- Subscribe to our products online.
In Luxembourg and abroad
When travelling abroad, be sure to take cash out at one of the Global Alliance or BNP Paribas Global Network partner bank ATMs. This way, you won’t have to pay a withdrawal fee:
- BNP Paribas Global Network;
- Global Alliance, in partnership with several major global banks
Some 42,000 ATMs in over 50 countries offer this service for BGL BNP Paribas cards.
What do you need to open an account?
To make it easier for you to open an account online, we recommend you to have certain documents (in pdf format) or information available to complete your application(3),
- a valid form of ID; (4)
- your employment contract or a payslip dated within the last three months, proof of income or a certificate of school attendance;
- proof of address: certificate of residence (dated within the last three months), electricity, gas or water bill, home insurance certificate, or landline bill ;
- your tax number, which can be found on your CNS card (if you live in Luxembourg), your identity card (if you live in Belgium), or your tax return (if you live in France); (5)
- your e-mail address and your phone number so that we can contact you;
- a Luxtrust certificate, if you have one;
- the agreement letter sent by ING.
All you have to do is follow the instructions to complete your account opening!
Welcome to BGL BNP Paribas!
Frequently asked questions
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I didn't get ING's letter! Why?If this is the case, this does not concern you at this stage and you don’t need to take any action. We remain at your disposal for any questions you may have.
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How do I open my account with BGL BNP Paribas?
There are two options for opening your account with BGL BNP Paribas, either at a branch or online.
- To open your account at a branch, please contact BGL BNP Paribas to arrange an appointment by phone on 42.42.90.90 or by email at welcome.ing@bgl.lu
- To open an online account, click here.
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I would like to open a joint account with BGL BNP Paribas?
Please contact BGL BNP Paribas by phone at 42.42.90.90 to arrange an appointment at one of BGL BNP Paribas' branches . It is not possible to open joint accounts online.
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I already have a professional account at BGL BNP Paribas, can i benefit from this offer?
Yes you can benefit from this offer if you open a private account.
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What are the conditions for taking advantage of this offer?
There are three conditions:
To be an ING client and to have received the letter;
To open an account at BGL BNP Paribas, online or at a branch, attaching the closure letter;
To respect the deadline mentioned in the letter;
To receive the €100 on your new BGL BNP Paribas account, you need to create recurrent inflow (salary or other income) of more than €1,500 per month for 3 months. -
How do I transfer all my ING accounts to BGL BNP Paribas ?
Once your onboarding at BGL BNP Paribas is completed (either online or in branch), BGL BNP Paribas will inform ING of your new IBAN so that we can transfer your remaining positive balance on your new account.
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What happens to my scheduled recurrent transfers to my payers/debitors?
Once your account is opened at BGL BNP Paribas, BGL BNP Paribas offers a free banking mobility service: Faciliswitch. Use this service to easily transfer your salary and payments. Find out more.
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What should I do with my old bank card from ING?
The regulations require you to destroy the means of payment associated with your former account(s) ING. Take a pair of scissors and cut the ING card into several pieces, then throw it into the plastic recycling bin.
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I am an ING customer with a Corporate package. Will I keep my advantages at BGL BNP Paribas? Will BGL BNP Paribas offer the same package?
Clients will have "convention employeur" conditions if their employer has a partnership with BGL BNP Paribas.
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When will my account be closed at ING?
Once your new account is up and running, BGL BNP Paribas will inform ING of your new IBAN to transfer your remaining positive balance. This will trigger the start of the termination process with a final closure of your ING accounts within 30 days. Before you close your account, remember to download all your documents.
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What will happen to my credit card and its advantages when I move to BGL BNP Paribas?
For the insurance services on your VISA ING card, all payments made with your card will remain covered in accordance with the general conditions. Assistance services will cease to apply on the day your ING card is blocked. However, when you become a BGL BNP Paribas client, you will receive new insurance and assistance related to your Mastercard and/or VISA. Find out more.
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What are the advantages of BGL BNP Paribas credit cards?
BGL BNP Paribas debit and credit cards carry a full range of insurance and assistance. For more information, click here.
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What will happen to my savings account when I move to BGL BNP Paribas?
Your ING savings accounts will be closed at the same time as your current accounts. All your assets will be transferred to BGL BNP Paribas. You will be able to open a new savings account at any time through your BGL BNP Paribas banking application or in an agency. Find out more
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Will there be any costs associated with closing my ING bank account?
There are no charges for closing the account if the transfer is made in euro to an account in your name at a bank in the eurozone. The charges that will be deducted are custody charges, i.e. the charges relating to the activity of the account before the closing date, as well as any debit interests.
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Should I close my ING account following the newspaper announcement?
If you did not receive any letter on this subject from ING, you are not concerned at this stage and no action is required from your side. We remain at your disposal for any questions you may have.
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What are the consequences of the agreement with BGL BNP Paribas for ING's customers?
ING's impacted customer will receive a letter to explain this partnership. People who have not received any letter are not concerned at this stage and no action is required from their side.
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I have a complaint, who should I contact?
If you have a complaint about ING : contact a counsellor at ING either by telephone at +352 44 99-1 or by email at complaints@ing.lu
If you have a complaint about BGL BNP Paribas : contact a counsellor either by telephone at +352 42.42.90.90 or by email at welcome.ing@bgl.lu
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Why and how will my data be shared?
BGL BNP Paribas will share your data with ING only if you have given your consent by signing the dedicated part in the closing letter received. Please find details below:
1. Data sharing consent: BGL BNP Paribas must share with ING the letter received and the new references in your client's account in order to facilitate the transfer of the remaining assets and the closing of all accounts held at ING S.A.
2. Closing of accounts: allows ING S.A. to transfer all remaining positive balances from your ING accounts to your new account with BGL BNP Paribas and to close your former ING accounts. The closing of your ING accounts can take several working days to process. To transfer the remaining balance, all balances in your ING accounts will be consolidated in one transfer to your BGL BNP Paribas account (after offsetting negative balances).
3. Data processing: data will be processed only for the purposes mentioned above, in accordance with the privacy statements of ING and BGL BNP Paribas and their respective general conditions applicable to customer accounts.
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Why haven't I received the €100 on my BGL BNP Paribas account yet?
To receive the €100 on your new BGL BNP Paribas account, you need to create recurrent inflow (salary or other income) of more than €1,500 per month for 3 months.
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I have received the letter but not my partner and/or my children. What does this mean for them?
In this case, the offer does not concern them at this stage.
(1) Offer subject to terms and conditions and approval of your application by the bank. The special offer is valid for three months after you receive the letter from ING.
(2)Paid service.
(3) The personal data contained in the documents sent to BGL BNP Paribas will be processed by the bank, in its capacity as controller, for the purpose of processing your application to open an account in accordance with pre-contractual measures. It will also be processed in accordance with our client due diligence measures, based on our legal and regulatory obligations.
If an account is not opened, this data may be kept for 10 years in accordance with our legal obligations. If an account is opened, this data will be kept for a maximum period of 10 years from the end of the contractual relationship.
For further information on the processing of data by BGL BNP Paribas, and on your data protection rights and how you can exercise them, please see our Data Protection Notice, available on our website or from our branches.
(4) For this you must be aged 18 or over and legally competent.
(5) If you live in a hotel or similar, the following additional documents (non-exhaustive list) must be provided:
Your residence permit, or a certificate such as the “déclaration d’arrivée d’un ressortissant de pays tiers pour un séjour de plus de 3 mois” (declaration of arrival of a third-country national, for a stay of more than three months); An invoice from the hotel where you are living; Proof of accommodation; a copy of the ID of the person hosting you.