Log in to my Web Banking

To log in to your Web Banking, you will need:

• your client number (appears on your V PAY and Visa Debit cards);
• your secret code (appears on the letter you received by post or at your branch);
• your LuxTrust solution (physical Token or mobile app).

To log in to your Web Banking for the first time, follow the guide (available in the downloadable documents at the bottom of this page).

From the Web Banking website

1. Log on, then click on “Access” in the menu on the left-hand side of the page. 

2. Select “Change secret code”. Enter:

• your current secret code (6-digit code used to log in to your Web Banking) in the first field;
• then enter and confirm your new secret code in the next two fields.

3. Click on “Validate”. Your secret code has been updated.

From the Web Banking app

1. Log in, then click on “Settings” in the menu on the left-hand side of the page.
 
2. Click on “Login & security area” and then on “Change secret code”:

• Enter your current secret code;
  
• Enter your new secret code;
  
• Confirm your secret code.

Your secret code has now been updated.

You can log in to the Web Banking app using facial recognition or your fingerprints:

1. Log in, then click on “Settings” in the menu on the left-hand side of the page.
 
2. Then click on “Login & security area”.

3. Go to the following tab:

• “Touch ID” or “Face ID” for an Apple device;
  
• “Biometrics” for an Android device.
  

4. Activate the option.

 You can now log in using facial recognition or your fingerprints instead of typing your secret code.

To log in to the Web Banking app, you need to use strong biometrics.

Our security systems currently consider Android facial recognition to be a weak form of identification and is therefore less secure.

You must use your secret code to log in each time you wish to use your app or use your fingerprint.

To check when you last logged in to the Web Banking app:

1. Log in, then click on “Settings” in the menu on the left-hand side of the page.
 
2. Then click on “Login & security area”.
 
3. Go to the “Last login” tab. This tab will show the date and time of your most recent login prior to your current session.
 
Remember:

If you enter the wrong secret code or LuxTrust credentials, there will be a record of the failed login attempt.Read our security tips.

The Token is a digital certificate that guarantees your identity. It generates a single-use code that you enter when you access Web Banking or when you carry out your transactions. It is linked to a password chosen by you. It’s a different password from the one you use to connect to your BGL BNP Paribas Web Banking. 

The LuxTrust Token can either be a small device or the mobile app, LuxTrust Mobile. Go to our LuxTrust Mobile page for more details.

The LuxTrust certificate is a digital certificate that is either:

• A small device;
• Or the LuxTrust Mobile app. 

It generates a single-use code. to secure your sensitive online banking transactions, such as transfers to unidentified beneficiaries, transfers of significant amounts and access to secure messaging.

If there is a phishing attack, the bank could also require use of the Token for all transactions to further protect vulnerable customers.

Three months before your Token expires, you’ll see a message on your Web Banking dashboard showing the expiration date and asking you to renew the token. 

Follow the steps on your screen: you will be asked to confirm the information on your LuxTrust certificate (your last name, first name, nationality, email address, mobile phone number, etc.). 

When you've completed the renewal process, your certificate will be valid for another three years.

Follow the steps in our Luxtrust Mobile guide to install the application!

Depending on the age of your smartphone or tablet, you may not be able to install LuxTrust Mobile. This applies to:

• Apple devices dating before 2013;
  
• Android devices dating before 2015.

You may not be able to install LuxTrust Mobile because your system version is out of date.

To install the latest system update:

• For Apple devices: go to Settings > General > Software update.
  
• For Android devices: go to Settings > Software updates.

If you have lost your App Store login details:

• go to Apple support (or www.support.apple.com, Support menu > Forgot Apple ID or password);
  
• follow the instructions.

If you have lost your Google Play login details:

• go to Google support;
  
• follow the instructions.
   

• Your certificate is your personal identifier.
  
  
• Your physical Token is the device that generates a one-time password to confirm an operation.
  
  
• LuxTrust Mobile is just like your physical Token, and can be accessed using an application on your smartphone.

LuxTrust is one of the bank’s service providers. It ensures that banking transactions are kept secure. To do this, it uses a personal identification system.

To use your LuxTrust Mobile when you have multiple Tokens, follow the guide!
Our Client Service can also help guide you, step by step.

If there is a technical problem:

With the Web Banking website

• Clear your browser cache and cookies.
• If this doesn’t work, try changing your browser.

With the Web Banking app

• Reset the app: Go to the “Settings” tab in the menu and then click on “Reset the app”.

If you still have the problem, call our Client Service on (+352) 42 42 - 2000 Monday to Friday from 8.00 am to 6.00 pm.