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My credit card limit

  • icone faq question
    How do I find my credit card limit?

    To see your credit card limit in your Web Banking app:

    1. Log on, then click on “Accounts” in the menu on the left-hand side of the page. This will take you to your account summary.

       

    2. Click the menu for the credit card you want to check. You’ll see the menu to the right of the credit card line. A drop-down list will appear.

       

    3. Click on “Features” in the drop-down menu. This will take you to the screen showing the information for your credit card. It includes your credit card limit.

    Do you use Web Banking from a browser (Chrome, Firefox, Safari, etc.)?

    Then come this way!

     
  • icone faq question
    How do I increase my credit card limit?

    To increase your credit card limit in the Web Banking app:

    1. Log on, then click on “Accounts” in the menu on the left-hand side of the page. This will take you to your account summary.
    2. Click the menu for the credit card you want to check. You’ll see the menu to the right of the credit card line. A drop-down list will appear.
    3. Click on “Increase the limit” in the drop-down menu. This will take you to the screen where you can change your credit card limit.
    4. Type your preferred new limit in the “Temporary limit” field (maximum EUR 2,500 more than the limit set in the agreement).
    5. Click on “Validate” to confirm the new limit. This limit will be valid for one month.

    Your new credit card limit will apply as soon as it has been validated.
    Web Credit Card limits cannot be amended for security reasons.

    Do you use Web Banking from a browser (Chrome, Firefox, Safari, etc.)?

    Then come this way!

     

Activate your payment card from home

You no longer need to activate your card at an ATM or in a shop.

Convenient! Activate your payment card from home. Instantly in your Web Banking app.

My bank card

  • icone faq question
    How do I activate my payment card using Web Banking?

    When one of your payment cards is nearing expiry, a new “Activate this card” card tab will appear on your dashboard.

    1. In your card summary, the name of your new card and the message “Activate” will appear at the top of the list.

       

      - If you have already received your new card in the post, click on “Activate”.
      - If not, wait before following the activation procedure. This will bring you to your new card balance.

    2.  At the top of the screen you will see the message “This card has not been activated yet”. Click on the “Activate this card” button at the bottom of the screen. A new screen will open.

       

    3. Enter the last eight digits on your card in the box provided and click on “Activate my card”. A final screen will appear stating “Your card is now activated”.

       

    4. Click “OK” to return to the menu. You can now use your new card to make all kinds of purchases.
       
  • icone faq question
    How do I view my credit card balance?

    There are two ways to view your card balance:

    1. Go to “Dashboard” on your Web Banking app. Your payment cards will appear under the account information.

    2. Click on one of your credit cards. Your card transactions will be displayed.

       

      To change card, simply swipe the card tab to the left of your screen.

      1. Log on, then click on “Accounts” in the menu on the left-hand side and then select the card summary. A list of your card payments will appear.

         

      2. Select the relevant credit card. Your card transactions will be displayed.

    You can change the account transaction period in the menu (top left) on your app. Transactions made in that period will appear on the screen.

    If you are using your V PAY debit card to make a payment, the transaction will appear in the list of account transactions on the following day (depending on the retailer).
      

  • icone faq question
    How can I check my card’s details, such as expiry date, usage limit, etc.?

    For more detailed information about your card:

    - From your payment card balance screen ;

    1. Click on “Management” at the top right of your screen and then on “Card details”.
      This will bring up additional information about your card.


    You will have access to:

    - Your card’s expiry date
    - The usage limit as defined in your agreement
    - The temporary usage limit and its end date
    - The available balance of your card
    - The 3D Secure activation status

  • icone faq question
    Is it normal that my payments aren’t shown immediately?

    Yes, that’s normal. It takes a certain amount of time for a transaction to be recognised by the bank. It all depends on the retailer.

E-commerce

  • icone faq question
    How does the e-commerce function work?

    The e-commerce function allows you to activate or deactivate your credit or Visa Debit cards for use to make purchases online. You can activate/deactivate this option at any time.

    By deactivating the e-commerce function, you will no longer be able to use your card to make purchases online. You will also be protected against internet fraud.

  • icone faq question
    How to activate/deactivate online payments using my credit or debit card?

    Online payments are activated by default for all credit and Visa Debit cards. You can deactivate them for these payment cards at any time via Web Banking.

    To activate/deactivate the e-commerce option for your credit/Visa Debit card via Web Banking:

    1. On your dashboard, you’ll have access to your card overview. To see the different cards, swipe left on the cards panel. Then select the card you wish to activate or deactivate.

    2. Click on “Gestion” in the dark green menu bar then on “Paiement E-Commerce”. The screen linked to this card will appear.

    3. To activate a card: Click on the “Activer” button. LuxTrust validation is required. Click on “Confirmer” to validate the activation. The confirmation screen will appear. Your card is now activated.

    4. To deactivate a card: Click on the “désactiver” button. Deactivation is instant and no validation is required.

     

3D Secure

  • icone faq question
    What is 3D Secure?

    3D Secure ensures that your online payments are secure. It is designed to prevent online credit card fraud.

  • icone faq question
    Does my card have 3D Secure?

    You can benefit from 3D Secure technology with all BGL BNP Paribas credit cards.

  • icone faq question
    How do I activate 3D Secure on my credit cards?

    To activate 3D Secure on one of your cards, you must log in to Web Banking on a computer.

    To follow the procedure, you can visit our Desktop Web Banking FAQ page for card payments.

    The answer to this question can be found in the 3D Secure section on the page.

My credit card statements

  • icone faq question
    Where do I find my credit card statements?

    To find your credit card statements in Web Banking:

    1. Log on and go to your dashboard. Click on “E-documents”. The list of all of your e-documents will appear.

       

    2. To find your credit card statements easily, you can filter your statements by clicking on the “filter” icon at the top right of your screen and then on “Type of documents”. A list will appear.

    3. Make sure that only “Credit card statements” is selected in the list. You will only see your credit card statements.

    4. Click on the statement you want to view. The menu on your device will open. You can then download your card statement and send it or print it.
       

Stolen card

  • icone faq question
    What to do if your card is stolen

    If your card is stolen, phone SIX on (+352) 49 10 10 to report the theft and block the card. Lines are open 24 hours a day, 7 days a week.

Have a question?

Our advisors are available on (+352) 42 42-2000, Monday to Friday from 8.00am to 6.00pm.