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Mortgage

  • icone faq question
    How do I simulate a home loan on the Web Banking platform?

    My home loan simulation from the Web Banking website

    1. Log on, then click on “Loans” in the menu on the left-hand side of the page.

    This will take you to the loan simulator. 

    2. From the icons representing the reason for your loan, select the “Property” house icon on the left. 

    3. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field. 

    4. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field. 

    5. Select the term of your loan. You can use the slider, or enter the term directly in the relevant field. 

    6. The simulation result displayed at the bottom of the screen will vary to reflect the details you enter.

    My home loan simulation from the Web Banking app

    1. You can:

    • Click on “Perform a simulation” in the “Apply for a loan in just a few clicks!” section, or ;
       
    • Click on “Loans” in the menu.

      This will take you straight to the loan simulator.

    2. At the top of the screen, open the drop-down menu and select “Property”.

    3. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field.

    4. Select the term of your loan. You can use the slider, or enter the term directly in the relevant field.

    5. Then click on “Make me an offer”. The simulation result will vary to reflect the details you enter.

  • icone faq question
    How do I apply for a home loan using Web Banking?

    My home loan application from the Web Banking website

    1. Log on, then click on “Loans” in the menu on the left-hand side of the page. This will take you to the loan simulator.

    2. From the icons representing the reason for your loan, select the “Property” house icon on the left. 

    3. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field. 

    4. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field. 

    5. Select the term of your loan. You can use the slider, or enter the term directly in the relevant field. 

    6. Once you’ve entered your loan criteria, click “Make me an offer”. This takes you to the home loan application form. 

    7. Enter your personal details, then click “Send”. Your request has been sent. One of our advisors will get in touch with you soon.

    My home loan application from the Web Banking app

    1. You can:

    • Click on “Apply for a loan in just a few clicks!” section, or ;
    • Click on “Loans” in the menu.

    2. At the top of the screen, open the drop-down menu and select “Property”.

    3. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field.

    4. Select the term of your loan. You can use the slider, or enter the term directly in the relevant field.

    5. Then click on “Make me an offer”. The simulation result will vary to reflect the details you enter.

    6. Enter your personal details, then click “Send”. Your request has been sent. An advisor will call you as soon as possible

Personal loan

  • icone faq question
    How do I simulate a personal loan using Web Banking?

    My personal loan simulation from the Web Banking website

    1. Log on, then click on “Loans” in the menu on the left-hand side of the page.

    This will take you straight to the loan simulator. 

    2. Select the icon that represents the reason for your personal loan simulation. You can choose between:

    • Car;
    • Decorating;
    • Family event;
    • Other personal loan.

    3. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field.  

    4. Select the term of your loan. You can use the slider, or enter the term directly in the relevant field. 

    5. The simulation result displayed at the bottom of the screen will vary to reflect the details you enter.

    My personal loan simulation from the Web Banking app

    1. You can:

    • Click on “Perform a simulation” in the “Apply for a loan in just a few clicks!” section, or;
    • Click on “Loans” in the menu.

    This will take you straight to the loan simulator.

    2. In the drop-down menu at the top of the screen, select the reason for your personal loan simulation. You can choose between:

    • Car;
    • Decorating;
    • Family events;
    • Other personal loan.

    3. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field.

    4. Select the term of your loan. You can use the slider, or enter the term directly in the relevant field.

    5. The simulation result displayed at the bottom of the screen will vary to reflect the details you enter.

  • icone faq question
    How do I apply for a personal loan using Web Banking?

    My personal loan application from the Web Banking website

    1. Log on, then click on “Loans” in the menu on the left-hand side of the page.

    2. Select the icon that represents the reason for your personal loan simulation. You can choose between:

    • Car;
    • Decorating;
    • Family event;
    • Other personal loan.

    3. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field.  

    4. Select the term of your loan. You can use the slider, or enter the term directly in the relevant field.

    5. Then click on “Make me an offer”.

    6. Enter your personal details, then click “Send”. Your request has been sent. An advisor will call you as soon as possible.

    My personal loan application from the Web Banking app

    1. You can:

    • Click on “Apply for a loan in just a few clicks!” section, or;
    • Click on “Loans” in the menu.

    2. In the drop-down menu at the top of the screen, select the reason for your personal loan simulation. You can choose between:

    • Car;
    • Decorating;
    • Family events;
    • Other personal loan.

    3. Enter your loan amount. You can use the slider, or enter the amount directly in the relevant field.

    4. Select the term of your loan. You can use the slider, or enter the term directly in the relevant field.

    5. Then click on “Make me an offer”.

    6. Enter your personal details, then click “Send”. Your request has been sent. An advisor will call you as soon as possible.

Documents

  • icone faq question
    Where can I find the interest certificate for one of my loans?

    To find the interest certificate for one of my loans:

    From the Web Banking website

    If you receive your account statements by post, you should have received your interest certificates at the start of the year. 

    Don’t worry if you haven’t though: just like your account statements, your interest certificates are accessible via Web Banking whether you receive statements by post or by e-mail. Here’s how to find them: 

    1. Log on and go to your dashboard. Click on “E-Documents: Statements, advices and contracts as PDF” under “My information” in the column on the right-hand side of the page. This will take you to the “Account statements and notices” module of the “E-Documents” section. 

    2. To find your debit notices more easily, you can filter your account statements by clicking on the title of the second column: “Types of documents”. This will open up a drop-down list. 

    3. Make sure that only “Interest certificate” is selected from the drop-down menu. Only your interest certificates will be shown. Select the certificate for the year in question.

    From the Web Banking app

    If you receive your account statements by post, you should have received your interest certificates at the start of the year.

    Don’t worry if you haven’t though: just like your account statements, your interest certificates are accessible via the Web Banking app whether you receive statements by post or by e-mail. Here’s how to find them:

    1. Log on and go to your dashboard. Scroll down and click on “E-documents”. A list of your e-documents will appear.
     
    2. To find your interest certificates more easily, filter your account statements by clicking on the filter icon on the top-right-hand side of your screen.

    3. Click on “Account” and select the relevant loan account.

    4. Then click on “Type” and select “Tax” from the drop-down menu. Only your interest certificates will be shown. Select the certificate for the year in question.

  • icone faq question
    How do I print or download an interest certificate for my tax return?

    To print or download an interest certificate for my tax return:

    From the Web Banking website

    1. Log on and go to your dashboard. Click on “E-Documents: Statements, advices and contracts as PDF” under “My information” in the column on the right-hand side of the page. This will take you to the “Account statements and notices” module of the “E-Documents” section. 

    2. To find your debit notices more easily, you can filter your account statements by clicking on the title of the second column: “Types of documents”. This will open up a drop-down list. 

    3. Make sure that only “Interest certificate” is selected from the drop-down menu. Only your interest certificates will be shown. 

    4. Select the certificate for the year in question. 

    5. Click on the printer icon in the top right of the screen. The document will open up in PDF format, ready for printing.

    From the Web Banking app

    1. Log on and go to your dashboard. Scroll down and click on “E-documents”. A list of your e-documents will appear.
     
    2. To find your interest certificates more easily, filter your account statements by clicking on the filter icon on the top-right-hand side of your screen.

    3. Click on “Account” and select the relevant loan account.

    4. Then click on “Type” and select “Tax” from the drop-down menu. Only your interest certificates will be shown. Select the certificate for the year in question.

    5. Click on the certificate for the year in question and then select the relevant action (print, download or send).

  • icone faq question
    Where can I find the interest income and expenses for my bank accounts?

    To find the interest income and expenses for my bank accounts:

    From the Web Banking website

    1. Log on, then click on “Accounts” in the menu on the left-hand side of the page. This will take you to your account summary. 

    2. Click on the account you want to view. This will take you to your account details section. 

    3. Click on the account menu. This is located in the top-right and represented by three vertical dots. Click on the three dots and a drop-down menu will appear. 

    4. Click on “Features” in the drop-down menu. This takes to you to your account features page, where you can view all of your account information: interest rate, last loan payment date, etc.

    From the Web Banking app

    1. Log on, then click on “Accounts” in the menu. This will take you to your account summary.
     
    2. Click on the account you want to view. This will take you to your account details section.

    3. Click on “Management” in the bar located below your balance.
     
    4. Click on “Features”. This takes to you to your account features page, where you can view all of your account information: interest rate, last loan payment date, etc.

Any questions?

Our advisors are available on (+352) 42 42-2000, Monday to Friday from 8.00 am to 6.00 pm.