Your Web Banking service has been modernised: learn all about the new features and the new points of reference. Find the answers to all the questions you may have when you use the site.
Find your credit card statements in Web Banking new
Receive from now on your monthly Visa and Mastercard statements in your Web Banking, in the “E-Documents” section.
Monthly credit card statements new
From the dashboard, you can access your “E-Documents”.
Under this section you can find your monthly Visa and Mastercard statements.
Credit card information
In your Accounts menu, click your credit card account to view your payments list, statement period, next automatic payment date, card settings (credit limit, expiry date etc).
The display allows you to see your monthly expenditure and your credit limit.
If you have several credit cards assigned to the same account, switch from one card to another by clicking the card name at the top of the screen.
Raise your credit card limit
Holidaying abroad? An unforeseen expense? You can raise your credit card limit in real time up to an additional €2,500 (per €100 tranche). The increase in your card limit is temporary and valid for 30 days.
There are two ways to raise your credit card limit:
from your Dashboard by clicking on “Limit” under the amount outstanding on your card
from the Accounts menu by clicking on your credit card menu
3D Secure: secure your online payments
To secure your online payments, please secure your credit cards with 3D Secure technology. To learn how to do this, click the 3D Secure logo beneath the list of your credit cards in your Accounts menu.
Submit an online loan application new
From the dashboard, you can simulate a personal loan online based on your needs. Once you have completed the fields, click the “Simulate a loan” button. You will then be redirected to the “Loans” page to view the results.
You can also submit an online loan application by clicking on “My online application”. Next, complete the form and click confirm to send it for processing by our teams.
Search for transactions in the account details section new
To find a transaction, go to the account details section and use the search bar.
Enter a date, an amount or part of a description to bring up all relevant transactions in just one click.
When you log on, you will be directed straight to your dashboard which displays your balance and the last three transactions on your current account, savings account and your cards. To switch from one account or card to another, click the arrows on the right or left < >.
Click the account or card to access all your transactions.
The Dashboard also has shortcuts for making a transfer, direct access to all your accounts and transaction details, and access to your E-documents.
The Dashboard also gives important information, such as the expiry date of your Token etc.
Check the status of your accounts and access your transaction details in the blink of an eye! All your accounts are there: current account, savings account, credit card, insurance policies and securities account.
To view the transactions on an account, simply click the relevant account.
Would you like to know the value of your accounts in a different currency? Click ‘Currency' above your account balance.
To access your account information (features, bank account details [RIB], quick transfer from this account), click next to the account.
Bank Account Identification
To access your Bank Account Identification, go to your Accounts and click the ‘menu' icon at the end of the line.
Two-year history of your transactions
View all your transactions from the last two years by scrolling down the page. Use your mouse to scroll through a two-year history of your transactions.
Debit notice on demand
Did you forget to tick the ‘debit notice' box when you paid your doctor's bill? From now on, you no longer have to wait for your monthly statement before you send your reimbursement request.
In your Payment menu, click your payment and then the PDF icon to display the debit notice (on condition that your transfer has been processed and can no longer be cancelled).
How can I see my other accounts?
If you have several accounts at BGL BNP Paribas (an account in your name only and a joint account, or a mandate for your children's accounts or those of an association, for example), and you would like to switch from one to another, click the drop-down list in the bar at the top to see the home menu for each of your accounts.
In the “Portfolio” menu, you can view your securities accounts and purchase or sell securities.
In the “Portfolio” sub-menu, you can access current orders through “Order book” and orders executed more than two days ago through “Order history”.
In the “Markets” section, you can find all the information about the financial markets: by financial instrument (shares, funds, etc.) or by index.
You can also search for a security by its name or ISIN code.
Payment menu: all your transfers
From the Payment menu, you have direct access to your transfers (one-off transfers or standing orders).
The menu lists your last three transfers, your upcoming standing orders and the last three beneficiaries used.
Click Make a transfer, select the account to be debited (even if you have just one account), then the account to be credited (select one from the list of beneficiaries or input the account details) and then select whether this is a one-off transfer or a standing order.
- one-off transfer to a registered beneficiary (or non-registered beneficiary). Once the transfer has been made, it is added to a list of pending transfers and will subsequently be assigned the status ‘sent' or ‘rejected'.
- standing order for recurrent bills. To change the amount, beneficiary or frequency, click the standing order you have set up in the list of standing orders.
How do I find a transfer?
In your list of transfers (one-off or standing orders) you can use the filters to search by input or processed transfer, the beneficiary to whom you made the transfer, the date you made the transfer etc.
By default, one-off transfers are arranged by the date they were processed, but you can sort them by input date.
Download your transactions and transfers (.xls or .csv file)
In your account or card details you can download an Excel or CSV file with transactions or transfers covering a period of three months. You have a two-year history.
Click the download icon on the screens showing your account and card transactions, or on your transfer list. Then choose a time period or select a start and end date (three-month period) in the calendar.
Activate the Digicash app
The Digicash app allows you to pay for your shopping and your bills from your smartphone.
Download the app, then activate it from the Payment menu on your Web Banking page.