FAQ Web Banking

Web Banking
F.A.Q.

 
 

The Web Banking service

What is the Web Banking service?
What functionality does Web Banking offer?
How can I get access to Web Banking?
Can I sign up for Web Banking online?
How much does Web Banking cost?
How can I connect directly to the Web Banking transactional website? 

 

Technique
What equipment do I need for Web Banking?
How much free disk space will Web Banking need on my PC?
How do I configure Internet Explorer for an SSL connection?
How do I avoid phishing? 

Useful contacts

Whom should I contact if I have questions or problems?
What should I do if I forget my identification code?

 

What is the Web Banking service?                                            

Web Banking is an online transactional service intended for BGL BNP Paribas customers.

It offers you access to a whole range of services:

  • viewing your accounts;
  • handling and monitoring of banking and stock exchange transactions;
  • availability of information and financial analyses;
  • electronic communication with the bank. 
     

The Web Banking service is accessible 7 days a week from 4.00 to 2.00 GMT+1 and is available in five languages: French, English and German (analyses and financial information are for the most part in English).

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What functionality does Web Banking offer?         

                 

Web Banking offers you a range of different functions:  

  • accounts, security deposits, insurance policies and credit cards: 
    • view and print your account statements, contracts and transactions on your current accounts, savings accounts and credit accounts. You can also create new current accounts, savings accounts and OptiFlex accounts (if you already have an OptiFlex policy); 
    • view the composition and valuation of your stock portfolio, monitor the breakdown of your assets in table form or as a graph; 
    • easily monitor the status of your favourite stocks and read the latest information on them
 
  • transactions:
    • make national and international payments. You can also create and manage your own standing orders and bank transfers. 
    • place stock exchange orders (shares, bonds, funds, structured products) in real time on the majority of stock exchanges;
    • access a detailed view of all transactions realised via Web Banking for a maximum of 90 days for current accounts, 120 days for OptiFlex accounts and credit accounts and 30 days for other accounts. You can cancel a stock exchange order that has been placed but not yet executed or booked.
 
  • contact :
    • messaging: send messages to BGL BNP Paribas via this confidential and secure communication channel wherever you are and whenever you need to;
    • request a call back
    • request a meeting 

  • financial information:  
    • find out about our investment products and buy those that interest you directly
    • view indices for the world's stock markets, price changes, etc
    • monitor the stocks that interest you by creating your own list of favourites

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How can I get access to Web Banking?                                                  

As a client of BGL BNP Paribas, if you have Internet access, you can sign up for our Web Banking service. To do this, all you have to do is sign a Remote Banking Agreement at one of our branches.

When you sign your contract, you will receive the elements you need to use the service:

 

  • a guide to help you log in for the first time
  • your identification codes

If you are not already a customer of BGL BNP Paribas, you will need to open an account before signing up for Web Banking.


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Can I sign up for Web Banking online?                         

It is not possible to subscribe to a Web Banking contract via the Internet. For legal reasons and for the purposes of confidentiality, to open an account at BGL BNP Paribas and thus benefit from the Web Banking service, please come into one of our branches or call at (+352) 42 42-2000

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How much does Web Banking cost?                                      

For any customer who requests it, the Web Banking service is free of charge.

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How can I connect directly to the Web Banking transactional website? 

You can add the following address to your bookmarks list:https://webbanking.bgl.lu/en/homepage

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What equipment do I need for Web Banking?                          

To access Web Banking, your computer must meet a number of technical criteria. Full accessibility to the Web Banking application can only be guaranteed for the following configurations:


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How much free disk space will Web Banking need on my PC?               

Web Banking does not require any software installation on your PC. In order to improve browsing speed, only some elements are stored in your browser's cache (images, text format description) as needed. This is not specific to Web Banking: any browsing on other websites is handled the same way.
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How do I configure Internet Explorer for an SSL connection?  

In your browser's menu bar, select:  

  • tools
  • Internet options
  • then click the box Use SSL 3.0 in the Advanced Menu 

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How do I avoid phishing?                                                           
E-mail fraud attempts have recently come to light in several European countries. The fraudster sends an email, supposedly from the bank (phishing), giving some sort of motive (e.g. technical failure, internal survey, etc.) in order to lead you to a fake website (usually presented with the bank's colours and logos) on which you are asked to input your Web Banking username, password and even your credit card numbers, etc.
 

We make every effort to keep you aware of this type of fraud, informing you that:

  • BGL BNP Paribas will never send you an email in which you will be requested to communicate your personal data (password, account numbers, card code, etc.) via email, via a website or via the secure Web Banking messaging service;
  • BGL BNP Paribas will never send any unsolicited (or unrequested) and unencrypted email containing an executable file to be installed on your PC;
  • Web Banking can be authenticated by a digital certificate sent by BGL BNP Paribas. This is shown each time you log on and guarantees that you are actually connected to the Web Banking application and not to a third party site. You can check whether you are securely logged on with the bank, by clicking on the small yellow padlock symbol at the bottom of your browser. The following certificate should appear. The reference “https” in the address bar on your browser at the top of the page also confirms that you are logged on to a secure site.

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Whom should I contact if I have questions or problems?                     

If you cannot find the answer to your questions in this section, relevant agents will be able to help you with all the functionality offered by Web Banking. They can also advise you on how to make the best use of the service.
 

Support hours :

  • Monday to Friday, from 8.30am to 5.30pm (GMT +1)

 

By telephone:

  • (+352) 42 42-2000 (chargeable number, accessible by mobile phone and outside Europe) 

 

By E-mail 
 

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What should I do if I forget my identification code?                                                 

If you have forgotten your customer number or your secret code, or if you have entered a wrong code six times, please call the Client Service at (+352) 42 42 - 2000 to receive a new code as soon as possible.

 

Telephone number:

  • (+352) 42 42-2000 (chargeable number, accessible by mobile phone and outside Europe)
     

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