Need help? Answers to your frequently asked questions
Do you need help with an online banking transaction? Do you have a question about using one of your payment cards? You’ll find the answers to all your questions here!
Frequently asked questions
FAQ
On Web Banking
How do I make a transfer? Where can I find my RIB? Where can I view my credit card statement?
See the FAQ
FAQ
On payments and cards
What should I do if I forget my PIN? What is my credit card limit? How do I activate 3D Secure? All the answers!
FAQ
On opening an account
How do I open a bank account in Luxembourg? What documents do I need to have ready?
See the FAQ
Need help with LuxTrust?
Is this your first login? Do you want to switch over to LuxTrust Mobile? Answers to the most frequently asked questions about LuxTrust.
See the LuxTrust FAQ See the LuxTrust FAQ